Management 12

  1. two change views
    • calm waters
    • white water rapids
  2. organizational change
    any alteration of people, structure, or tech in an organization
  3. change agent
    someone who acts as a catalyst and assumes the responsibility for managing the change process
  4. changing structure
    • work specialization
    • deparetmentalization
    • chain of command
    • span of control
    • centralization
    • formalization
    • job redesign
  5. changing tech
    • work precesses
    • methods
    • equipment
  6. changing people
    • attitudes
    • expectations
    • perceptions
    • behavior
  7. why resist change
    • uncertainty
    • habit
    • personal loss
    • not in organizations best interest
  8. how to reduce resistsance to change
    • education and communication
    • participation
    • facilitation and support
    • manipulation
    • co-optation
    • selecting people who accept change
    • coercion
  9. stress
    adverse reaction people have to excessive pressure placed on them by extraordinary demands, constraints, and opportunities
Author
akoskey
ID
115527
Card Set
Management 12
Description
chapter 12
Updated