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Management 12
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two change views
calm waters
white water rapids
organizational change
any alteration of people, structure, or tech in an organization
change agent
someone who acts as a catalyst and assumes the responsibility for managing the change process
changing structure
work specialization
deparetmentalization
chain of command
span of control
centralization
formalization
job redesign
changing tech
work precesses
methods
equipment
changing people
attitudes
expectations
perceptions
behavior
why resist change
uncertainty
habit
personal loss
not in organizations best interest
how to reduce resistsance to change
education and communication
participation
facilitation and support
manipulation
co-optation
selecting people who accept change
coercion
stress
adverse reaction people have to excessive pressure placed on them by extraordinary demands, constraints, and opportunities
Author
akoskey
ID
115527
Card Set
Management 12
Description
chapter 12
Updated
2011-11-08T23:29:21Z
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