Business Management

  1. Organizational Behavior (OB)
    • The actions of people at work
    • Dual Focus of OB:
    • Goals of OB:
  2. Organization as an Iceberg
    Visible Aspects
    • Strategies
    • Objectives
    • Policies and Procedures
    • Structure
    • Technology
    • Formal Authority
    • Chain of Command
  3. Organization as an Iceberg
    Hidden Aspects
    • Attitudes
    • Perceptions
    • Group Norms
    • Informal Interactions
    • Interpersonal and Intergroup Conflicts
  4. Important Employee Behaviors
    Employee Productivity
    A performance measure of both efficiency and effectiveness.
  5. Important Employee Behaviors
    The failure to report to work when expected
  6. Important Employee Behaviors
    The voluntary and involuntary permanent withdrawal from an organization
  7. Psychological Factors
    Evaluative statements-either favorable or unfavorable-concerning objects, people, or events.
  8. Psychological Factors
    Components of An Attitude
    • Cognitive Component:
    • Affective Component:
    • Behavioral Component:
  9. Psychological Factors
    Job Satisfaction
    The individual's general attitude toward his or her job
  10. Psychological Factors
    Job Satisfaction and Org. Outcomes
    • Productivity appears
    • Satisfied employees have
    • The level of job sat for employees is related to
  11. Psychological Factors
    Organizational Commitment
    • Is the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.
    • Leads to.....
  12. Attitude Surveys
    • Used to assess employee attitudes
    • Provide management with feedback on employee perceptions of the organization and their jobs.
  13. Personality
    The unique combination of psychological characteristics
  14. Myers Briggs Type Indicator (MBTI)
    • A general personality assessment tool using four categories:
    • Social interaction:
    • Preference for gathering data:
    • Preference for decision making:
    • Style of decision making:
  15. The Big Five Model
    • Extraversion
    • Agreeableness
    • Conscientiousness
    • Emotional Stability
    • Openness to Experience
  16. Perception
    A process by which individuals give meaning (reality) to their enviornment by....
  17. Factors Influencing Perception
    • The perceiver's personal characteristics-
    • The target's characteristics
    • The situation (context) factors-
  18. Attribution Theory
    • How the actions of indiviuals are perceived by others depends on what meaning (causation) we attribute to a given behavior.
    • Internally caused behavior:
    • Externally caused behavior:
  19. Attribution Theory
    Fundamental Attribution Error
    The tendency to underestimate the influence of external factors and to.....
  20. Attribution Theory
    Self-Serving Bias
    The tendency of indiviuals to attribute their successes to...
  21. Assumed Similarity
    Assuming that others are more like us than they actually are.
  22. Sterotyping
    Judging someone on the basis of our perception of a group h e or she is a part of.
  23. Halo Effect
    Froming a general impression of a person on the basis of a single characteristic of that person
  24. Learning
    Any relatively permanent change in behavior that occurs as a result of experience.
  25. Learning
    Operant Conditioning
    • B.F. Skinner
    • The theory that behavior is a....
  26. Learning
    Operant Learning "laws of behavior"
    • Behavior that is rewarded...
    • Behavior followed by a negative consequence....
    • Behavior that is ignored....
  27. Learning
    Social Learning
    • The theory that individuals learn through their observations of others and through their direct experiences.
    • Attributes of models that influence learning:
    • Attentional:
    • Retention:
    • Motor reproduction:
    • Reinforcement:
Card Set
Business Management
Chapter 13