Business Management

• The actions of people at work
• Dual Focus of OB:
• Goals of OB:

• Strategies
• Objectives
• Policies and Procedures
• Structure
• Technology
• Formal Authority
• Chain of Command

• Attitudes
• Perceptions
• Group Norms
• Informal Interactions
• Interpersonal and Intergroup Conflicts

A performance measure of both efficiency and effectiveness.

The failure to report to work when expected

The voluntary and involuntary permanent withdrawal from an organization

Evaluative statements-either favorable or unfavorable-concerning objects, people, or events.

• Cognitive Component:
• Affective Component:
• Behavioral Component:

The individual's general attitude toward his or her job

• Productivity appears
• Satisfied employees have
• The level of job sat for employees is related to

• Is the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.
• Leads to.....

• Used to assess employee attitudes
• Provide management with feedback on employee perceptions of the organization and their jobs.

The unique combination of psychological characteristics

• A general personality assessment tool using four categories:
• Social interaction:
• Preference for gathering data:
• Preference for decision making:
• Style of decision making:

• Extraversion
• Agreeableness
• Conscientiousness
• Emotional Stability
• Openness to Experience

A process by which individuals give meaning (reality) to their enviornment by....

• The perceiver's personal characteristics-
• The target's characteristics
• The situation (context) factors-

• How the actions of indiviuals are perceived by others depends on what meaning (causation) we attribute to a given behavior.
• Internally caused behavior:
• Externally caused behavior:

The tendency to underestimate the influence of external factors and to.....

The tendency of indiviuals to attribute their successes to...

Assuming that others are more like us than they actually are.

Judging someone on the basis of our perception of a group h e or she is a part of.

Froming a general impression of a person on the basis of a single characteristic of that person

Any relatively permanent change in behavior that occurs as a result of experience.

• B.F. Skinner
• The theory that behavior is a....

• Behavior that is rewarded...
• Behavior followed by a negative consequence....
• Behavior that is ignored....

• The theory that individuals learn through their observations of others and through their direct experiences.
• Attributes of models that influence learning:
• Attentional:
• Retention:
• Motor reproduction:
• Reinforcement: