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the companys written goal which includes 4 core values:
- 1. quality
- 2. integrity
- 3. compassion
- 4. service
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about ___% of revenue should be used to pay veterinary staff such as the vet techs, receptionists, and assistants.
18%
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where does the employee get information on what the he or she does well and what aspects they should work on
reviews
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when people and staff buy into the quality and integrity of the veterinary hospital
the "buy-in" theory
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what policies and procedures are given to an employee upon hiring
- 1. employee handbook
- 2. OSHA compliance and other regulatory agencies
- 3. SOPs
- 4. client management
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lists the details of salary, paid holidays, overtime, policies
employee handbook
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whos in charge of diagnosing, making prescriptions, treatment plan, client education, surguries, and collection of current info on patients
veterinarians
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whos in charge of taking history, medical concerns and symptoms, active listening, checking vitals, deleivering medications and vaccs, and confirm the clients education
vet techs
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who may retrain patients for vets and vet techs, and assist with the preparations of procedures
veterinary assistants
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who may answer phones, check in and check out patients, collect payments, gather basic contact info and record keeping
client care receptionist
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which agencies have set guideline financial benchmarks for the veterinary industry
AVMA & AHA
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set up of the day. the way appointments and emergency cases are arranged
triage
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how to control inventory
- 1. who is responsible
- 2. ways to manage it
- 3. controlled substances
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