Company Officer
The role of the First level supervisor (Company Officer) is that of ______/__________?
Player / Coach
Company Officer
The Company Officer is the vital link between The Fire Company and the _________________?
Rest of the Organization
Company Officer
One of your most important responsibilities as a fire officer is the _______________?
Health and Safety of you, subordinates, and others
Company Officer
______________ can reduce the number of inital decisions made at a major incident and can reduce time for needed resources on scene.
Pre-Incident planning
Company Officer
____________refers to a functional division of the lowest level of local government, such as a city or township.
Municipality
Company Officer
Municipalities are the most common jurisdiction for fire departments. True or False
True
Company Officer
Fire Departments at the broadest level can be classified as _____ or _____??
Public or Private
Company Officer
_____________ refers to the authority that gives an agency the legal right to provide services and take action necessary to provide adequate protection . It also refers to ________.
Jurisdiction, Area served
Company Officer
The size of a Public Fire Department depends primarily on the _______,_________ and _________??
Population, Area of municipality served and special fire protection requirements ( Heavy Industry, Haz Mat)
Company Officer
Public Safety Departments, sometimes called__________ typically service under one department head for Fire/Police within the jurisdiction.
Fire Bureaus
Caompany Officer
The second tier in local government is normally the _____, _________ or _______??
County, Parrish, or Borough
Company Officer
___________ may be formed as a portion of a county or may overlap county lines to serve a shared special need such as ______?
Fire Districts, Large Plants
Comapny Officer
Name the 2 major types of Private Fire Departments??
Military/Industrial
Business that owns fire equipment and hire Firefighters through Government contracts
Company Officer
The smallest category of fire protection services is the __________??
Private Non profit fire department
Company Officer
________ perform their normal Police patrol duties until a fire is reported.
Public Safety Officers
Company Officer
A primary consideration for most departmens is _______ limitations.
Fiscal
Company Officer
_________ the two common techniques for extending the department budget is ______ and ______.
Agreements with other agencies (aid)
Fund only the minimum # and types of resources needed to deal with the most common emergency in jurisdiction.
Company Officer
_______ is a formal writen agreement btween Fire Departments that share a common boundry.
Automatic Aid
Company Officer
___________ is a recirical agreement between two or more Fire Department.
Mutual Aid
Company Officer
Responses under a mutal aid agreement are ussuallt on an _________ Basis.
On request
Company Officer
________ may be asked to assis in the development / maintenance of mutual aid plans.
Company Officers
Company Officer
Mutual aid plans should undergo ________ review to ensure they remain current and up-to-date.
Periodic
Company Officer
_______ is when payments rather than reciprical aid, is made by one agency to the other.
Outside Aid
Company Officer
______ is the principle in which workers report tto only one supervisor in order to eliminate conflicting orders and confusion.
Unity of Command
Company Officer
_______ is the pathway of responsibility from the top to the bottom and vise-versa.
Chain of Command
Company Officer
__ is the number of subordinates that one individual can effectively supervise.
Span of Control
Company Officer
__ is when subordinates are assigned by their supervisor to perform duties that fall under another supervisor.
Functional Supervision
Company Officer
What are 5 variables that effect the span of conrtol?
Ability/experiance of the creww
Ability /Experiance of the supervisor
Nature of the task
Proximity of crew to supervisor
Consiquences of a mistake
Comapny Officer
__________ is the breaking down of assignments in order to equalize the work load and increase efficiency.
DIvision of Labor
Company Officer
______ means setting the limits or Boundries for expected performance and enforcing them.
Discipline
Company Officer
________ is the "chain of authority", or "Having an uninterrupted seris of steps"
Scalar
Company Officer
___ Personnel are those who deliver emergency services and _____ Personnel are those who support the efforts of the line personnel.
Line
Staff
Company Officer
________ refers to the legal ability of an individual to make/impliment decisions for which they are held accountable.
Authority
Company officer
Name the two types of authority and explain the diference.
Centalized - decisions are made by one person. Works well in very small orginization or at Company level
Decentralized - Allows decisions to be made at the lowest level aith the effects of the decisions repored thoughout. Works well in Large Fire Departments. (Basically delegation)
Company Officer
In ___ the US Government wavied its immunity from liability in tort cases.
1946
Company Officer
________ is the organizational theory which dictates that each member should report to only one supervisor.
Unity of command
Company Officer
The doctrine of ______ had the effect of holdong and Fedral/state/or local government immune from liability in tort cases.
Sovereign Immunity
Company Officer
When a state loses its immunity, its _____ loses theirs as well.
Local Jurisdications
Company Officer
Emergency Responders are usually immune from liability, as long as they act ______________.
In thier scope of Authority
Company Officer
When a member commits an act or job that is so much at variance with thier training and department policy. It constitutes ____________.
Gross Negligence
Company Officer
__________ is that which is not enacted by a legislative body and based on tradition, customs, religious beliefs, etc..
Common Law
Company Officer
Rules and Regulations adopted by Government agencies to impliment, which they are changhed to enforce. Defines ______ law.
Administrative
Company Officer___ laws are enacted by congress/parliment, state/provincial legislatures which must be consistent with the respective federal constuitution.
Constitutional
Company Officer
___________ law is proglumated by legislative action.
Statutory
Company Officer'
__________ law is the result of court decisions.
Case Law
Company Officer
The ________ Branch creates laws, the ______ branch implements and administersa them, and the ___ branch enforces them.
Legislature
Executive
Judicial
Company Officer
_____ law deals with the rights/responsibilies of the indiviuals toward society.
Criminal
Company officr
________ law deals primarily with private rights and responsibilities.
Civil
Company Officer
One principle which applies in all criminal cases is, an employee ______________
cannot be required by his/her employer to commit a crime
Company Officer
The basis for all civil law is that anyone, including convicts, has the right ___________
to sue anyone else.
Company Officer
Tort is defined as?
A civil wrong or injury
Company Officer
______ is the failure to exercise the same care a reasonable and careful persn would under the same similar circumstances.
Negligence
Company Officer
Name/describe the two ways pne can be judged negligent.
Misfeasance - wrongful performance
Nonfeasence- ommision of performance when an act should have been performed and was not.
Company officer
What doctrine holds that Emergency responders know the risk involved are trainned to deal with the risk, therefore, are not entitled to redress from the property owner.
"Fireman's Rule"
Company Officer
The ______ was created to eliminate discrimination on the basis of race, gender....
Civil Rights Act of 1964
Company Officer
To enforced these and other antidiscriminatory laws the act created the
E.E.O.C.
Company officer
The E.E.O.C. was charged with protecting the rights of all workers. especially those in what were called ___________.
Protected Classes
Company Officer
What program was intended to increase the number of women/minorities hired into jobs that were occupied by white males exclusively.
Affirmative Action
Comapny Officerr
________ treatment means treating an applicant or employee differently then those of another race, gender, or religion.
Disparitive/Differential
Company officer
________ is the type of discrimination that occurs when an employer uses a test/screening process that is not intended, but that adversely affects members of a protected class.
Adverse Impact
Company Officer______ was intended to ruduce/eliminate discrimination against disabled persons.
ADA of 1990
Company Officer
What 3 business/group does the ADA not apply to???
The Federal Government
Native American Tribes
Private Clubs
Company Officer
ADA consists of what 2 categories?
Public Accomodations
Employment
Company Officer
Employment Regulations by the ADA only apply to orginizations with ___ or more full time employees.
15
Company Offcicer
Company Officers may become invovled in the Employment catogory of ADA in what two ways??
Redisigning the work environment for ADA accomodations.
Employment Interview Process
Company Officer
The _____ guaranteed that workers in the private sector would be paid overtime if they worked over 40 hours a week.
Fair Labor Standard Act
Company Officer
The FLSA applies to all carreer departments with __ or more employees.
5
Company Officer
The FLSA workweek for Police is ____ and for Firefighters is _____.
43, 54
Company Officer
A _______ is two or more persons who interact with regard to common gaols.
Group
Company Officer
________ usually define common goals in writing while _______ define common goals informally, such as a friendship.
Formal Groups
Informal Groups
Company Officer
_______ form within All formal groups.
Informal Sub-groups
Company Officer
A study of ____ involves recognizing internal/external pressures that affect these basic elements and learning to deal with them.
Group Dynamics
Company Officer
A postive self-image is also called a ______
Espirit de corps
Company Officer
By disturbing a member's _____, the group can be fragmented and mmebers may begin to think or act more independantly.
Sense of Continuity
Company Officer
_____ are a part of the cohesive structure of most groups.
Common Values
Company Officer
It is called ______ when Officers/firefighters alike are guided in performing their duties by what others expect of them.
Role Expectations
Company Officer
The most detrimental thimg a Company Officer can do is __from the informal group.
Distance himself
Company Officer
Informal rules can be much stronger/persuasive then formal rules.
True
Company Officer
There is a ___ effect within the group that produces a total that is greater than the sum of its parts.
Synergistic
Company Officer
Name the Maslows Heirarchy of needs.
Company Officer
Satifying the needs is a _____ and ____ process.
Sequential and progressive
Company Officer
What need involves ego fullfillment thru individual pro. Achievment, recognition and respect of ones peers.
Esteem
Company Officer
What need involves the basic physiological needs, water, shelter, food, and air.
Survival
Company Officer
What need involves insulating people from things that may threaten their survival?
Safety
Company Officer
What need involves the forming of relationships with others?
Affiliation
Company Officer
_______ can be promoted by sharing the workload and functioning as a team in every station activity?
Teamwork
Company Officer
Victor Vroom developed a theory of motovation called ______ which stands for _______, _______ and ________.
V - Valence/Value
I - Instrumentality
E - Expectancy
* also called Valence Theory
Company Officer
The availability of a means to achieve a gaol falls under what in V. I. E.
Instrumentality
Company Officer
The strenght of an iondividuals desire to achieve a goal falls under what in V.I.E.
Valence/Value
Company Officer
The strength of that individuals belief that he can achieve a goal falls under what in V.I.E.
Expectation
Company Officer
A _______ is anything, positive or negative that acknowledges a persons existance?
Stoke
Company Officer
All stokes are converted into _______ memories of a significant emotional event
Stamps
Psychologists call this ____
Stamp Collecting
Company Officer
_______ power is one person's perception of another's ability to grant rewards.
Reward Power
Company Officer
_______ power is derived from someone's desire to identify with and emulate another
Identification Power
Company Officer
_________ Power is derived from one of the three sources: shared values, acceptance of a social structure, or the sanctioning od a legitimzing agent.
Legitimate power
Company Officer
_______ power is the subordinates perception of the supervisors authority to punish.
Coercive power
Company Officer
_______ power is based on one persons perception that another s knowledge and expertise can help him in his endeavors
Expert power
Company Officer
The Theory ___ Leaders believe workers are lazy, they have no ambition, and dislike work.
Theory X Leaders
The Theory ___ Leader belives workers will perform adequately with self-direction, self-control. With proper leadership workers will excel.
Theory Y
Company Officer
The theory ___ Leader believes workers are key to more productivity. Workers can work w/o supervision. The participative approach to decision making management style that focuses on the people.
Theory Z
Company Officer
_______ leadership involves a high degree of concern for people and production.
Dual-issue leadership
Company Officer
______ leadership is characterized by an overriding concern for either production or worker needs.
Single-issue leadership
Company Officer
_______leadership involves a low concern for people and a low concern for production
Bureaucratic leadership
_____ leadership involves a moderate concern fro people and production.
Middle of the road leadership
Company Officer
_________ invests in all power and authority in the leaders. ie: military
Autocratic
Company Officer
A Employee centered participative leadership style is?
Democratic
Company Officer
A hands off approach by the leaders is known as???
Laissez-Faire
Company Officer
The primary role of the Company Officer is ____
Supervisor
Company Officer
The scientific theory of Management is closely related to which theory of leadership.
Theory X
Company Officer
Workers are only motivated by potential rewards and w/o constant/close supervision they will avoid work when possible describes?
The Scientific theory of management
Taylors solution : the Assembly line
Company Officer
The _____ theory was based on the belief that happy workers are productive workers
Human Relations
_________ is the act of watching over the work of others.
Supervision
Company Officer
How does X/Y apply to Company Officers
They must be able to shift from one theory/style to another as situations dictates.
The theory which finds hat giving workers more pay/benifits is only a temp. fix, and things that create /sustain workers satisfaction are inherent in the work is known as?
The Hygiene Theory
Which theory is based on the proposition that if workers could see "The Big Picture" they could understand how their individual roles fit into the overall plan?
Management by Objective
What leadership theory is based on appropriate behaviors falling at different points along this continum. Based on the 3 variables: leader, subordinate, and situation?
Leadership Continuum
Modern management is a very participative and therefore democratic style of leadership. Examples of Modern Management are?
Theory Z and TQM
Name 4 elements of TQM?
*Customer Identification/feedback
*Tracking performance
*Constant or continuous improvement
*Employee participation
What did Theory Z became to be known as?
Quality Circles
___________ are small groups of employees, usually 5 to 15 members, who were drawn from all op. units of the plant
Quality circles
________ are rightly knit work groups w/ a common misson, who are trained to perform the tasks of supervisors or mid-level managers.
Self -directed work teams
The ______ must communicate the organizational goals downward to the company members and identify community concerns and opportunities upward to the _______.
*Company Officer
*Administration
Supervisory skills include?
*Motivation,
*Delegation,
*Communication,
*Training,
*Resource management,
*Time management,
*Discipline,
*Decision Making
In what 2 ways does delegation help the Company Officer?
*Frees up time to work on other tasks
* Develops their Firefighters
A ________ includes an achievable gaol statement and measurable oblective that can also serve as checkpoints to track progress towards a stated goal.
Action Plan
Name 5 elements of the decision making model?
* Define Problems
* Identify alternative solutions
* Evaluate
* Implement
*Monitor
The most important skill required for effective communication is ___________.
Listening
In every attempt to communication there are always 2 elements ______ and ________?
Facts and Feelings
The Standard for company officer training by the Insurance Services office is ____ hours per month , therefore, each company should devote ___ hours a shift to training?
20 hours, 2 hours
The most important resource in any organization are its _______ resources.
Human
The primary time management tool available to company officers is planning and an important part of planning is_______.
Prioritization
One way to prioritize assignments is to _____________.
Visualize a Target.
"Must do" is the bulls eye
"Should do" is the middle ring
"May do" is the outer most ring
The guy with the big head and I make him laugh is________?