3023 chap 10

  1. Work group versus teams
    work group- is a group that interacts primarily to share information and make decisions to help each member peform within his or her area of responsibility.

    work team - generate positive synergy through cordinated effort. individual efforts result result in a level of performance greater than the sum of those individual inputs.
  2. Types of Teams
    Problem solving Teams- members share ideas or suggest how work processes and methods can be improved; they rarely have the authority to unilaterally implement any of their suggestions.

    Self managed work teams- groups of employees (typically 10 to 15 in numbers) who peform hightly related or interdependent jobs and take on many of the reponsibilities of their former supervisors

    Cross functional- made up of employess form about the same hieararchical level but different work areas, who come together to accomplish a task.

    Virtual Teams- use computer technology to unite physically dispersed members and achieve a common goal. they allow people to collaborate online using communication links such as wide area networks.
  3. Creating effective teams
    • we can organize the key components of effective teams into three general categories:
    • -first there are the resources and the other contextual influences that make teams effective.
    • -second relates to the teams composition.
    • -process variable are events within a teamn that influence effectiveness.
  4. Contextual factors
    4 contextual factors most significantly related to team peformance are adequate resources, effective leadership, a climate of trust, and performance evaluation
    adequate resources- includes timely information, proper equipment, adequate staffing, encouragement, and adminstrative administrative assistance.

    • leadership and structure- teams cant function if they cant agree on whos to do what and ensure all members share the workload. agreeing on specifics of work and how they fit together to intergrate individual skilss requires leadership and structure.
    • leadership is especially important in multi-team systems, teams coordinate efforts to produce a desire outcome.

    climate of trust- members of effective teams trust each other. trust in their leaders. trust among members facilitates copperation, reduces the need to monitor each others behavior, and bonds members around the belief that others on the team wont take advantage of them.

    peformance and evaluation- group based appraisals profit sharing, gainsharing, small group incentives and other system modifications can reinforce team effort and commitment.
  5. Team Process variables
    • common plan and purpose- teams begin by analyzing the teams mission, develiping goals to achieve that mission, and creating strategies for achieving the goals.
    • effective teams show reflexibility, they reflect and adjust on their master plan when neccessary. willing and able.

    specific goals- successful teams translate their common purpose into specific, measurable, and realistic performance goals. they give clear communication.

    team efficacy- confidence, believe to succed. improve members technical and interpersonal skills.

    mental models- knowledge about how the work gets done.

    • conflict levels- interpersonal conflict=dysfunctional.
    • task conflict= stimulate discussion, promote critical assesment of problems and options, and lead to better team decisions.

    social loafing- be clear on what they are individually responsible for and what they are jointly responsible for on team.
Card Set
3023 chap 10
3023 chap 10