ISDS Enterprise Computing

Individual’s control and use of computers or handheld devices

Business or organization

Information technology on a large scale, encompassing all aspects of technology and information resources

• oUses information systems
• oHas identifiable output
• oBegins with customer’s need and ends with needs fulfilled
• oProvides links for information flow
• oAt each link, value is added in the form of:
• •Work performed
• Useful information generated

• Support or streamline business activities
• Gives competitive advantage
• Support internal or external business processes
• •Internal: accounting, finance, and human resources
• •External: customers, suppliers, and business partners

• Superior position over the competition
• Example: Billing process reduces use of paper

oUse of information technology to make major organizational changes and cost saving

•Improves existing processes and optimizes assets through managing the entire life cycle

• Provide tools to find innovative ways to:
• •Increase accurate and on-time shipments
• •Minimize costs
• •Increase customer satisfaction
• •Maintain profitability

Used to store enterprise data

enterprise software

Conducting international business Increased by e-business

Use of Internet for business activities

• Combination of globalization and localization
• Adapting of a menu, slogan, or logo to match local taste or trends

• technology infrastructure Managed using one of two structures
• oCentralized
• oDistributed

• Standard technology solutions used by all
• IT department responsible for technology management

• Technology tools are customized
• Individuals manage technology

Ability of hardware or software to continue functioning as demands and use increase

Ability to connect and exchange data with another computer

System component that causes entire system to malfunction when it fails

Essentials

•Copy of backup in different physical location

•To recover, data must be in a protected location

•Recovery process must be completed in time specified

•Constant and ongoing evaluation is required



oAdditional steps

•Test backup system regularly

•Update backup software when needed

•Protect servers from damage

•Check for security breaches

•Distribute plan to essential personnel

• Software to manage enterprise tasks
• Can integrate financial, human resources, customer, and order information; speed up manufacturing processes; reduce inventory
• Some projects fail because of employee resistance to change
• Implementation is expensive and takes time
• Vendors include: SAP, Oracle, and Sage

• Follows interactions between an enterprise and customers
• Assists in efforts to hold onto customers
• Software can be used to match company resources with customer wants and needs
• Vendors include FrontRange Solutions, Oracle, SAP, and Salesforce.com

• Software that automates sales processes
• Processes and tracks orders
• Manages customers and other contacts
• Monitors and controlling inventory
• Analyzes sales forecasts

Used to publish and share enterprise financial information

• Web-based software
• Used by enterprises that outsource a portion of their IT tasks
• Can use application service provider (ASP) to host software

oSoftware suite to assist the network operations of an enterprise

Highly complex tool that integrates two or more enterprise systems

Provides integration by combining processes, hardware, software, and standards

• Multiple hard drives hold same data
• Goal to improve storage speed and protect against data loss
• Service interruption is prevented if any one drive fails

enterprise storage units that use DVD and CD discs

enterprise storage units that use Blu-ray optical media

•Newest media

•Eco-friendly

Available on LAN or WAN

• High-capacity network of storage devices
• Keeps enterprise services available for processing

• Provides data and file sharing
• Access provided via a network

• Uses many computers to solve a problem
• Usually scientific or technical problems

Subscription service that provides scalable resources and IT services over the Internet

application is installed only once in the cloud but can be shared and customized

Security aspects should be verified before using

Energy efficient, low-cost modular computers

Software program or computer that relies on other computers to do most of the work

Web sites that supply numerous online services

oExamples: AOL, Yahoo!, MSN, and Google

oBusiness portals offer centralized knowledge and content management

Popular method for sharing information and doing business over networks, including the Internet

oSet of standards that dictate how data and documents are transferred between enterprises

oCan make businesses more efficient

Business-to-business e-commerce

Public data communication network that an enterprise uses for EDI or other services

Connect distributed LANs over the Internet

oEnsure security through the use of encryption and supplemental security features.

oInternal enterprise network

oAccessed only by employees or authorized individuals

oEmployee manuals and telephone directories can be moved to an intranet, creating enormous savings for the enterprise

Network that enables outside users to access an intranet through the Internet

oData transfer is encrypted

• oConvenient, affordable, learning method
• oUseful when multimedia, animation, and programmed learning are used

Similar to CBT

Training provided over the Internet or intranet

•Includes instant messaging, discussion forums, chat tools, Web broadcasts with streaming audio or video, and videoconferencing

• Enables business to be conducted by using computer and telecommunications equipment
• Enhances enterprise communication
• Often reduces costs

• Working from home via computer and telecommunications equipment
• Numbers are increasing
• Benefits—productivity gains, lower employee turnover, and reduced costs for office space
• Disadvantage—lack of direct supervision of employee

• Used to communicate and collaborate
• Uses specific computer hardware, software, and network equipment

is software that supports workgroup information requirements