Unit 9 Taylor Chpt 21

nonverbal communication (touch, eye contact, facial expression, posture, gait, gestures, general appearance, mode of dressing, sounds, silence)

term used in communication theory to denote the
medium selected to convey the message; the channel may target any of the receiver’s senses

a stereotype, trite, or pat answer

process of sharing information; process of generating and transmitting meanings

intellectually identifying with the way another person feels

verbal and nonverbal evidence that the message is
received and understood

study of a group’s characteristics and ways of functioning

interaction that sets the climate of movement of the participants toward common goals

anger and aggressive behavior between nurse or nurse-to-nurse hostility

communication techniques or self-talk to enhance positive interaction with the patient and family

communication that occurs between two or more people with a goal to exchange messages

communication skills specifically designed to gather and validate information

prescribed way of using words; a means to express
thoughts and feelings

term used in communication theory to denote the actual physical product of the source or encoder (e.g. a speech, interview, phone conversation, chart)

factors that distort the quality of a message and interfere with the communication process

exchange of information without the use of words

process of communication that involves individuals and groups to achieve established goals

a way of being/commitment to secure the interest and welfare of those entrusted to one’s care

feeling of mutual trust experienced by people in a
satisfactory relationship

term used in communication theory that specifies the person or object to which the message is directed

consistent, clear, structured, and easy-to-use method of communication between healthcare personnel; it organizes communication by the categories of Situation, Background, Assessment, and Recommendations

study of the meaning of words

communication that occurs when two or more nurses interact with two or more individuals, allowing the members to achieve a goal through communication

term used in communication theory to specify the one who prepares and send a message to the receiver

agent, act, or other influence capable of initiating a response by the nervous system

an alternative therapy that involves using one’s hands to consciously direct an energy exchange from the
practitioner to the patient to facilitate healing or pain relief (TT)

exchange of information using words