Introduction to Business Practice Chapter 8

Set of organizational activities directed at attracting, developing, and maintaining an effective workforce

A detailed study of the specific duties in a particular job and the human qualities required for that job

The specific skills, education, and experience needed to perform a job

An HR technique that list each important managerial position, who occupies it, how long he or she will probably stay in it before moving on, and who (by name) is now qualified or soon will be qualified to move into it.

Computerized systems that contain information on each employee's education, skills, work experience, and career aspirations

• Recruiting
• The phase in the staffing of a company in which the firm seeks to develop a pools of interested, qualified applicants for a position

Considering present employees as candidates for job openings

Attracting people outside the organization to apply for jobs

The process of determining the predictive value of information

A series of exercises in which management candidates perform realistic management tasks while being observed by appraisers

Involves showing potential hires videos of realistic work situations and asking them to chose a course of action to deal with the situation

Those development programs in which employees gain new skills while performing them at work

A technique in which an employee learn new skills at a location way form the normal work site

A work simulation in which the job is performed under conditions closely simulating the actual work environment

Development programs in which manager's conceptual, analytical, and problem-solving skills and enhanced

Informal interactions among managers, both inside and outside the office, for the purpose of discussing mutual problems, solutions, and opportunities

Having a more experienced manager sponsor and teach a less experienced manager

A formal program for evaluating how well an employee is performing the job; helps managers to determine how effective hey are in recruiting and selecting employees

Gathering information from a manager's subordinates, peers, and superiors when assessing the manager's performance

A method of performance appraisal that requires a manager to rank-order from top to bottom or from best to worst each member of a particular work group or department

A method of performance appraisal that involves grouping employees into predefined frequencies of performance ratings

A statement or question about some aspect of an individual 's job performance for which the rater must select the response that fits best

A technique of performance appraisal in which raters recall examples of especially good or poor performance by an employee and then describe what the employee did (or did not do) that led to success or failure

What a firm offers its employees in return for their labour

Dollars paid based on the number of hours worked

Dollars paid at regular intervals in return for doing a job, regardless of the amount of time or output involved

A survey of compensation paid to employees by other employers in a particular geographic area, an industry, or an occupational group

A method for determining the relative value or worth of a job to the organization so that individuals who perform it can e appropriately compensated

Special compensation programs designed to motivate high performance

A compensation system in which an organization pays an employee a certain amount of money for every unit produced

Individual performance incentive in the form of a special payment made over and above the employee's salary

Individual incentive that rewards a manager for especially productive output

An incentive program in which employees receive a bonus depending on the firm's profits

An incentive program in which employees receive a bonus in the firm's costs are reduced because of greater worker efficiency and/or productivity

Incentive plan to encourage employees to learn new skills or become proficient at different jobs

A program that concentrates on preventing illness in employees rather than simply paying their expenses when they become sick

A flexible approach to providing benefits in which employees are allocated a certain sum to cover benefits and can "spend" this allocation on the specific benefits they prefer

Regulations to protect people from unfair or inappropriate discrimination in the workplace

When an employer may choose one applicant over another based on overriding characteristics of the job

A legal idea that aims to pay equal wages for work of equal value

Form of sexual harassment in which sexual favours are requested in return for job-related benefits

Form of sexual harassment deriving form off-colour jokes, lewd comments, and so forth

Injuries that occur when workers perform the same functions over and over again

The range of workers' attitudes, values, beliefs, and behaviours that differ by gender, race, age, ethnicity, physical ability, and other relevant characteristics.

Workers who are experts in specific fields like computing technology and engineering, and who add value because of what they know, rather than how long the y have worked of the job they do

The process through which union leaders and management personnel negotiate common terms and conditions of employment for those workers represented by the union

A contract clause specifying that wages will increase automatically with the rate of inflation

A contract clause that allows ware rates to be renegotiated at preset times during the life of the contract

A tactic of labour unions In which members march at the entrance to the company with signs explaining their reasons for striking

A tactic of management in which the firm physically denies employees access to the workplace to pressure workers to agree to the company's latest contract offer

An individual hired by a firm to replace a worker on strike; a tactic of management in disputes with labour unions

A group of companies that get together to plan strategies and exchange information about how to manager their relation with unions

The process by which employees terminate their union's right to represent them

A method of settling a contract dispute in which a neutral party is asked to hear arguments fro both the union and management and offer a suggested resolution

A method of settling a contract dispute in which the union and management ask a neutral third party to hear their arguments and issue a binding resolution

A method of settling a contract dispute in which the union and management are forced to explain their positions to a neutral third party who issues a binding resolution