FS MGMT II - TERMS 1

the administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management

the art and science of motivating people toward the achievement of a goal

achieving the goals of the funeral home through the use of people and resources

a decrease in assets, other than withdrawals by the owner, which result from efforts to produce revenues

that function of determining in advance what needs to be accomplished in order to achieve a particular goal

fundamental statements that serve as guides to management practice

specific statements of ends, the achievement of which are contemplated within a specific time period


these are used in the management control process, and provide a quantitative and time framework to the organization's goals


these are intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved

broad statements about what an organization wants to achieve


these are developed in the strategic planning process


they form the basic plan or direction toward which decisions and activities are focused


these are motivational in nature and are usually stated in broad, general terms without reference to a time period

developing a comprehensive strategy for meeting future human resource needs

to arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole


the arrangement and distribution of work among members of an organization

regulating the activities or course of activities of an organization


to guide and/or supervise the activities of an organization

a management function dealing with the recruitment, selection, placement, training, development, and appraisal of the employee of the firm

a management function which compares organizational and individual performance with predetermined standards or expected results

let the seller beware

motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives

the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved

a superior's act of granting to subordinates, on the basis of competence, the right to act or decide

the superior-subordinate relationship that serves as a channel for two-way communication

association of business firms that promotes ethical conduct by all business firms in a community

an association of business people who attempt to protect and promote the commercial interests in a community

the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

a written summary of one's personal, educational, and professional achievements

a document that lists the major responsibilities and tasks of the job

a process for determining the critical components of a job for purposes of selecting, training, and rewarding personnel

a job-analysis technique in which individuals currently holding a particular job are asked questions concerning the requirements of the job

a document that lists the knowledge, skills, abilities, and personal characteristics a job holder must posses to perform effectively

the process of forming a pool of qualified applicants for tasks that need to be filled

the statistical study of human populations with respect to their size, density, distribution, composition, and income

a record of statements made at the time the applicant first seeks employment

the absence of employment discrimination based on race, color, religion, sex or national origin

A qualification that is absolutely necessary for the job; it is an allowable and approved reason for discrimination

the primary way of judging the applicant's appearance, poise, speech, etc.

federal legislation that prohibits discrimination on the basis of race, color, religion, sex, or national origin

federal legislation that requires employers to treat applicants and employees equally regardless of age

outlaws discrimination in pay based on the sex of the worker

federal legislation requiring employers to check job applicants' papers to be sure they are either U.S. citizens or aliens authorized to work in the U.S.

legislation that guarantees disabled people equal access to employment, as well as access to public places

outlaws discriminatory practices in pay; requires employers to pay a minimum wage to employees and to pay a minimum of one and one-half of the regular wage rate for any hours beyond forty worked in a week

a governmental agency with the responsibility for regulatory and enforcement of safety and health matters for most United States employees; an individual state OSHA agency may supercede the U.S. Department of Labor OSHA regulations

the absence of employment discrimination based on race, color, religion, sex or national origin