OB - Chapter 6

  1. Group
    Two or more poeple with a common relationship
  2. Team
    A small number of people who work closely together towards a common objective and are accountable to one another
  3. Self-managed
    A group of 10-15 employees who take on many responsibilities of their formar managers.
  4. Problem-solving (or process improvement) team
    A groupof 5-12 employees from the same department who meet for a few hours each week to discuss ways to improve quality, efficiency, and the work environment.
  5. Cross-Functional (or project) team
    A group of employees at about the same hierarchical level, but from different work areas who come together to accomplish a tast
  6. Task Force
    A temporary cross-functional team
  7. Committee
    A group composed of members from different department/
  8. Role
    A set of expected behaviours of a peson in a given position in a social unit.
  9. Role Expectations
    How others believe a peson should act in a given situation.
  10. Role conflict
    A situation in which an individual finds that complying with one role requirement may make it more difficult to comply with another
  11. Role Ambiguity
    A person is unclear about his or her role
  12. Role overload
    too mcuh is expected from someone
  13. role underload
    too little is expected of someone and that person feels that he or she is not contributing to the group[
  14. Norms
    Acceptable standards of behavior within a group that are shared by the group's members
  15. Conformity
    Adjusting one's behavior to align with the norm of the group.
  16. Forming
    The first stage in group delevelopment, characterized by much uncertainty
  17. Storming
    2nd stage in group development, characterized by intragroup conflict.
  18. Norming
    3rd stage - Characterized by close relationships and cohesiveness.
  19. Performing
    The 4th stage - when the group is fully functional
  20. Adjourning
    final stage in group development for temporary groups, where attention is directed towards wrapping up activities rather than performing tasks.
  21. Multi-team system
    system in which different teams need to coordinate their efforts to produce a desired outcome.
  22. Task-oriented roles
    roles performed by group members to ensure that the tasks of the group are accomplished.
  23. Maintenance roles
    roles performed by group members to maintain good relations within the group
  24. individual roles
    roles performed by group members that are not productive for keeping the team on task
  25. Social Loafing
    The tendency for individuals to expend less effort when working collectiverly then when working individually.
  26. Reflexivity
    A team characteristic of reflecting on and adjusting the master plan when necessary
  27. Cohesiveness
    The degree to which team members are attracted to each other and are motivated to stay on the team
Card Set
OB - Chapter 6