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equality
accepents and approval
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empathy
understand what the other person is experiencing, emotionally, intellectually. DONT NOT give advise
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Immediacy
joining of the speaker and listener, that creats a sense of togetherness
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soical (interpersonal) confidence
about to talk to people and not be nevouse or shy
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Interaction ( conversation) management
both peolpe are doing equal talking and listening
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supportivness
useing 5 of the steps, objectivity, problem orientation, openness, empathy, equality
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positiveness
two ways for positiveness attitude and through verbal "stroking"
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other-orientation
to talk to someone else and ask questions about them and not always try to talk about themself
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comm. Principles
5 rules
- 1) comm. can be intentional or unintentional
- 2) all comm. has both a content and a relational dimention
- 3)comm. is irreversible ( cant take back)
- 4) comm are unpepeatable
- 5) means are in people not in words
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comm. inconceptions
3 rules
- 1) more comm. is better
- 2) comm. will slove problems
- 3) competent comm. is a natural ability
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communiction competence
5 rules
- 1. appropriateness (choosing the best behvior)
- 2. effectiveness (goal satisfaction) [what you want]
- 3. knownlegde
- 4. awareness/ability to asses situational dynamice
- 5. flexibity(a broad skill to choice from)
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two theories self-concept
- 1) soical comparison( we compare ourselfs to other)
- 2) reflective appraivals (finding out who we are by what we are given to use. parents siblings
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characteristis of Identity management
3 roles
- 1) we contain multiple identity( son, father, friend)
- 2) indentity management is collaberative(teacher, group)
- 3) the extend of your facework very from person to peson
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identity management
how we try to make others view us
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face
a social identity (role)
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facework
the verb and nnonverbal ways we maintain our "face"
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stereotyping
exaggerateg belisfles based oj the real truth
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