moje inter

  1. accountant
    a person who keeps the records of money that is received and spent by a company
  2. book-keeping
    the job of keeping a record of the money that is received and spent by a company
  3. correspondence
    letters, especially official or business letters
  4. faulty
    not well-made or not working correctly
  5. invoice
    a list of things bought or work done with the price, for payment later
  6. marketing
    a group of activities to help sell a product or service by considering buyers’ wants and needs
  7. payroll
    a list of people employed in a company, showing how much each person is paid
  8. prioritise
    decide which tasks are the most important
  9. retailer
    a person who sells products to the public
  10. wealthy
  11. call off
    decide not to do a planned activity
  12. colleague
    a person who you work with
  13. face to face
    looking directly at one another
  14. pension
    money which is paid regularly to a person who has retired
  15. potential
    a person’s or product’s ability to develop and succeed
  16. rewarding
    satisfying because you feel it is important or useful
  17. strategy
    a plan for achieving success
  18. award
    a prize for achieving something
  19. charitable trust
    a trust which is formed with the aim of giving money to charity
  20. decline
    a situation where something becomes less in number or amount
  21. founding
    start (a new company or organisation)
  22. launch
    show something for the first time
  23. mill
    a building fitted with machinery for a manufacturing process
  24. philanthropist
    a person who gives money and help to people who need it
  25. rivet
    a metal pin, usually used to join pieces of metal together
  26. take over
    get control of or responsibility for something (e.g. a company)
  27. backfire
    have the opposite result of what you wanted
  28. cluttered
    full of unnecessary things
  29. exchange rate
    the amount of one currency which you can buy with a particular amount of another currency
  30. handling charge
    the cost of moving goods from one place to another
  31. load
    abbreviation of download
  32. purchase
  33. time-consuming
    needing a lot of time
  34. agricultural
    connected with farming
  35. bulb (abbr. of light bulb)
    a glass object which produces light from electricity
  36. charge
    store electrical energy in
  37. device
    a piece of equipment which does a particular job
  38. file
    a type of container used to store documents
  39. jam
    become unable to work because a part is stuck
  40. paper clip
    a small piece of bent metal used for holding papers together
  41. premises
    the land and buildings owned by an organisation
  42. shredder
    a machine used for cutting documents into very small pieces
  43. tool
    a piece of equipment which you use with your hands to make or repair something
  44. blend
    mix two or more things together
  45. dissolve
    (of a solid) become part of a liquid
  46. extract
    take something out of something else
  47. ingredient
    any of the substances used to make something, especially food
  48. production plant
    a place where an industrial or manufacturing process takes place
  49. sample
    a small amount of something which shows you what it is like
  50. target
    a result that you intend to achieve
  51. backlog: backlog of orders
    a large amount of work or matters which are waiting to be done
  52. catalogue
    a book with a list of all the goods you can buy from a shop or company
  53. cut off
    break the connection during a telephone call
  54. extension
    a telephone, especially one with its own additional number on a line leading from the main switchboard
  55. get through
    succeed in speaking to somebody on the telephone
  56. hold on
    wait for a short time
  57. log off
    stop a computer being connected to a computer system, when you want to stop working
  58. put through
    connect a person to another telephone extension
  59. switchboard
    a piece of equipment for the manual control of telephone connections
  60. warehouse
    a large building for storing goods before they are sold
  61. carrier
    a company, usually an airline, which transports goods or people from one place to another
  62. classified ad
    a small advertisement in a newspaper or magazine
  63. glamour
    an attractive and exciting quality
  64. innovation
    the use of new ideas and methods
  65. market leader
    a company which sells more of a type of product than its competitors
  66. pop-up
    an advertisement which appears in a separate window on a webpage
  67. word of mouth
    the process of getting to know about a product by hearing about it from friends, colleagues, etc.
  68. brand
    a type of product made by a company under a particular name
  69. connection
    a train or plane which passengers arriving on another train or plane can catch to continue their journey.
  70. entertain
    show hospitality to a business client (e.g. by taking them to an event or a restaurant)
  71. pick someone up
    collect a person or object from somewhere
  72. retire
    stop working because of old age or ill health
  73. wall planner
    a poster to put on the wall showing the days of the year so that you can write appointments on it
  74. check-in desk
    the place at the airport where you show your ticket, give in your luggage and receive your boarding card
  75. dip
    a movement downwards to a lower level or number
  76. glove compartment
    a small cupboard in the front of a car for storing small objects
  77. put off
    arrange to delay an event or appointment until a later time
  78. shuttle
    a vehicle or aeroplane that travels regularly between two places
  79. venue
    the place where an event or meeting takes place
  80. conference
    a formal meeting of people from the same type of business or with the same interests, usually lasting a few days
  81. downgrade
    reduce a person or thing to a lower position
  82. high-tech
    using the most advanced technology and equipment
  83. lecture
    a formal talk to a group of people on a particular subject
  84. stage
    the area of a theatre where actors perform or lecturers give their talks
  85. video conferencing
    a telecommunications system in which two or more people in different parts of the world can talk to each other and see each other on a TV screen
  86. ban
    not allow a person to do or have something
  87. feedback
    information about a product or person, used as a basis for improvement
  88. office politics
    the relationships (good and bad) between people who work in the same office
  89. questionnaire
    a list of questions, usually with a choice of answers, in order to collect information about a subject
  90. survey
    a study of the opinions of a group of people, based on a list of questions
  91. associate
    a person you know because of work or business
  92. consultancy
    a company that gives expert advice on a particular subject
  93. ethos
    the set of beliefs and ambitions which are typical of a group or company
  94. insolvency
    the situation when a company does not have enough money to pay its debts
  95. mission
    the purpose or aim of an organisation
  96. referral
    the act of directing someone to another person or place for help or business
  97. turnover
    the amount of money taken by a business in a particular period
  98. bonus
    an extra amount of money paid to a person for good performance
  99. eye contact
    the situation when two people look at each other’s eyes at the same time
  100. host
    a person who invites other people as guests
  101. offence
    feeling of annoyance or hurt
  102. punctual
    arriving or doing things at the correct time, not later
  103. to the point
    directly expressed and suitable for the topic being discussed
  104. act on
    do what is suggested
  105. block booking
    a booking (e.g. for a hotel) for a group of people
  106. break the ice
    make people who do not know each other well feel more relaxed with each other
  107. cooperate
    work together for a particular purpose
  108. crisis
    a situation which has reached a very difficult point, or a time of great disagreement and uncertainty
  109. handout
    a piece of printed information, sometimes given by a speaker to their audience
  110. in-tray
    a container on a desk for letters and documents to be dealt with later
  111. objective
    something you plan to achieve
  112. review
    consider something in order to decide if changes should be made
  113. wisdom
    the ability to use your knowledge and experience to make good judgements
  114. deal
    a business agreement
  115. etiquette
    the usual rules of polite behaviour in a certain social situation
  116. impressed
    feeling admiration for something
  117. machinery
    a group of large machines or the parts of a machine which make it work
  118. account for
    supply or make up (a certain amount)
  119. fluctuation
    an irregular rise and fall in number or amount
  120. line graph
    a diagram in which changes in amount over time are represented by a line
  121. negligible
    too small in number to be important
  122. pie chart
    a circle divided into parts that shows the way in which something (e.g. population or amount of money) is divided up
  123. static
    staying at the same value without changing for a long period of time
  124. acquisition
    the purchase of one company by another
  125. break even
    have neither profit nor loss at the end of a business activity
  126. cashflow
    the amount of money moving into and out of a business
  127. cover costs
    make enough money to pay for expenses
  128. debtor
    a person or organisation that owes money to a company
  129. liquidation
    the situation when a company closes because of financial difficulties and its assets are sold to pay its debts
  130. overheads
    the regular costs which are involved in running a business (e.g. rent or electricity)
  131. pre-tax return
    the money that a company earns from something before tax is deducted
  132. return
    a profit from an investment
  133. takeover
    the action of taking control of one company by another after purchasing a majority of shares
  134. bond
    a certificate issued by a government or public company which promises to repay money at a fixed rate of interest at a specified time
  135. bull market
    a financial market where prices are rising
  136. dividend
    the part of a company’s profits which is divided between its shareholders
  137. equities
    stocks and shares which pay no fixed amount of interest
  138. outperform
    perform better than another
  139. sector
    a distinct part of the economy
  140. stock exchange
    the place where stocks and shares in companies are bought and sold
  141. business angel
    a private investor who provides money for new businesses
  142. data management
    control and organisation of information held on computer databases
  143. format
    the way in which information is arranged and stored
  144. monitor
    watch and check for a period of time
  145. relocation
    the process of moving to a new place
  146. secure a loan
    make certain that money which is lent will be paid back by giving the lender the right to own an asset (e.g. the house) of the borrower, if the money is not paid back
  147. venture capitalist
    a person who makes money available for investment in a new company, especially a risky one
  148. candidate
    a person who applies for a job
  149. jobseeker
    a person who is looking for a job
  150. recruitment agency
    a business that makes its money by finding suitable people for employers who need new workers
  151. shortlist
    put a person on a list of candidates from which a final choice is made
  152. voluntary
    done willingly, without being paid for it
  153. credit checking
    the activity of looking at a person’s record of repaying loans and advising whether or not to give them a new loan
  154. fire
    see dismiss
  155. interviewee
    the candidate during an interview
  156. lay off
    stop employing a worker temporarily or permanently because there is not enough work
  157. pull funding
    stop giving money for something
  158. sack
    see dismiss
  159. surveyor
    a person who measures and records the details of areas of land or a person who is trained to examine buildings and discover if there are any problems with the structure
  160. appraisal
    a meeting between an employee and their manager to discuss the employee’s progress, aims and needs at work, or the report which summarises this meeting
  161. balance sheet
    a document which shows a company’s financial position, i.e. its wealth, assets and debts, at a particular time
  162. credibility
    a person’s ability to make other people believe and trust them
  163. follow-up
    thing done or action taken to continue something done before
  164. on the ball
    showing up-to-date knowledge and/or an ability to think and act quickly
  165. stalemate
    a situation where neither side in an argument can win and no action can be aken
  166. absenteeism
    the problem of employees not being at work when they should be
  167. email overload
    the situation when you receive more emails than you can manage
  168. icon
    a small picture or symbol on a computer screen which the user can click on with the mouse
  169. sick leave
    the length of time that an employee is allowed to be absent from work because of illness and still receive pay
  170. voting buttons
    an email system where a group of people are asked the same question which they answer by clicking a button with their chosen reply
  171. accounts
    the records of all the money that a company has received or spent
  172. consultant
    a person who advises people on a subject that they are an expert in
  173. deadline
    a time or day by which something must be done
  174. hectic
    very busy and fast
  175. laboratory
    a room or building with equipment for doing scientific tests
  176. meticulous
    very careful and paying a lot of attention to detail
  177. personnel
    the people who work in an organisation
  178. quality control
    the activity of looking at goods or services to make sure that they are of the correct standard
  179. springboard
    something which provides energy at the start of an action
  180. welfare
    a person’s health and happiness
  181. challenge
    something that is difficult to do
  182. come up with
    produce (an idea or suggestion)
  183. flexible
    able to be changed easily according to the situation
  184. pension scheme
    a system into which an employee and employer make regular payments for a period of years, so that the employee can receive a pension when they retire
  185. proposal
    a suggestion, sometimes a written one
  186. role
    the position or purpose that a person has in an organisation
  187. workforce
    the group of people who work in a company
  188. billboard
    a large board used to display advertisements
  189. collective
    a business which is owned or controlled by the people who work in it
  190. depression
    a long period when there is very little business activity and not many jobs
  191. growth
    the process of increasing in number or size
  192. leading
    the most important
  193. packaging
    the material put around goods before they are sold
  194. poverty
    the situation of being poor
  195. share
    any of the equal parts into which a company’s capital is divided
  196. trust
    an organisation which controls money or property for the benefit of other people
  197. booked up
    with no free places for extra appointments
  198. competitor
    a person, company or product which is trying to be more successful than another in the same market
  199. gimmick
    something which is used to get people’s attention but which isn’t very useful
  200. hard copy
    a paper copy of information which came from a computer
  201. logo
    a design or symbol which is used by a company to advertise its products
  202. search engine
    a computer programme which finds information on the Internet using words that you type in
  203. up to date
    modern or containing the most recent information
  204. assemble
    build something by joining different parts together
  205. cable
    a wire, usually covered by plastic, which carries electricity or telecommunication signals
  206. craftsman
    a person who uses special skills to make things, especially with their hands
  207. dismantle
    take something apart so that it is in several pieces
  208. gadget
    a small piece of equipment which does a particular job
  209. lead
    a wire which connects a piece of electrical equipment to the electricity supply
  210. permanent
    lasting forever or for a very long time
  211. run out
    use all of something so that there is none left
  212. stapler
    a small piece of equipment used to fix papers together by pushing a small piece of metal through them
  213. upgrade
    improve the quality or usefulness of something
  214. budget
    a plan which shows how much money you have and how you will spend it
  215. evaporate
    (of a liquid) change into gas
  216. extraction
    the act of extracting something
  217. in-house
    done within a company by its employees, not by people from outside the company
  218. productivity
    a measure which compares the value of what a company produces with the time and money which it spends producing it
  219. stationery
    things which you use for writing (e.g. pens and paper)
  220. target market
    the group of people that a product is aimed at
  221. banker’s card (also bank card, cheque card)
    a card which you show when you pay for something by cheque to show that the bank promises to pay your cheques
  222. courier
    a person who transports documents or products
  223. discount
    a reduction in the usual price
  224. freight
    goods which are carried from one place to another by ship, rail, plane or truck
  225. hang up
    finish a telephone conversation and put the telephone down
  226. hold the line
    wait for a short time (on the telephone)
  227. packing list
    a list of goods that are packed and ready to send
  228. ring off
    finish a telephone conversation and put the telephone down
  229. trade fair
    an event where companies show and sell their products to retailers or other companies who work in the same field
  230. banner
    an advertisement that appears across the top of a webpage
  231. channel
    a way of getting something done or a way of communicating with people
  232. fare
    the money a passenger must pay for a journey
  233. green
    concerned with the protection of the environment
  234. lifecycle
    the length of time that people continue to buy a particular product
  235. market research
    activities to obtain and study information about the things which people buy or want to buy
  236. public relations (PR)
    the activity of keeping good relationships between an organisation and the public
  237. agenda
    a list of things to be discussed in a meeting
  238. catering
    the activity of providing food and drink
  239. demonstrate
    show something (e.g. a product) and explain how it works
  240. entertainment
    action of showing hospitality
  241. rep
    (abbr. of representative)
  242. stylish
    of high quality in appearance and design
  243. aisle
    the passage between seats on an aeroplane
  244. debt
    money that is owed to a person or company
  245. duty-free shop
    a shop in an airport or on board a ship where you can buy goods without paying government tax
  246. heavy goods train
    a train used for transporting large goods
  247. reschedule
    change the arranged time of something
  248. soar
    rise quickly to a high level or number
  249. audiovisual equipment
    equipment that allows you to hear and see something (e.g. a presentation)
  250. convert
    to change in form, character or use
  251. flipchart
    a board with large pieces of paper fixed at the top which can be turned over
  252. IDD (International Direct Dialling) phone
    a phone which you can use to make international calls without going through an operator
  253. partition
    a structure, usually a thin wall, which separates one part of a room from another
  254. state-of-the-art
    using the most recent technology and ideas
  255. approach
    a way of dealing with a situation or problem
  256. chairman (also chairwoman, chairperson)
    the person in charge of a meeting, conference or organisation
  257. headquarters
    the managerial centre of an organisation
  258. panel
    a small group of people brought together to decide or discuss something
  259. rumour
    an interesting story, which may or may not be true, that people are talking about
  260. task
    a piece of work
  261. badge
    a small piece of plastic or metal with words or design (e.g. your name and company) to attach to your clothes
  262. crate
    a large box used for storing or moving things
  263. floristry
    the business of arranging and selling flowers
  264. lapel pin
    a pin which is used to fasten something (e.g. a badge) to the front of your jacket
  265. motto
    a short sentence or phrase which expresses a belief or purpose
  266. staffing
    the action of providing employees for an organisation
  267. wind up
    gradually bring an activity to an end
  268. commemorate
    officially remember, with respect, people or an event, especially with a ceremony
  269. giant
    a very large, successful company
  270. job description
    a written list of the responsibilities you have and things you are expected to do in your work
  271. pharmaceutical
    concerned with the preparation of medicinal drugs
  272. small talk
    polite conversation about unimportant things
  273. unwrap
    remove the paper or material that covers something
  274. at the cutting edge
    at the most recent stage of development
  275. boom
    a period when a country or industry is very successful
  276. committed
    willing to give your time and energy to something that you believe in
  277. cooperative
    willing to work with people and do what they ask
  278. dominate
    have control over a person or group of people
  279. implement
    put into action
  280. maintenance
    the activity of keeping a building or machinery in good condition
  281. original
    not the same as anything else and therefore special and interesting
  282. stand for
    be an abbreviation of or symbol for
  283. close a deal
    finalise a business agreement
  284. demanding
    needing a lot of time, attention or energy
  285. extend
    offer or give
  286. in due course
    at a suitable time in the future
  287. outing
    a short trip taken for pleasure
  288. bar chart (also bar graph)
    a diagram in which different amounts are represented by rectangles of different length
  289. gross domestic product (GDP)
    the total value of goods and services which are produced within a country
  290. make inroads
    start to have a noticeable effect
  291. overtake
    become a greater amount (than something else)
  292. recover
    improve after a period of weakness or low value
  293. trend
    a general direction in which something is developing or changing
  294. assembly
    the process of putting together parts (e.g. of a machine, product or structure)
  295. capital
    money used to invest, lend or borrow
  296. chase payment
    try to make a person pay the money that they owe
  297. creditor
    a person or organisation that a company owes money to
  298. deficit
    the amount of money that a business has lost in a particular period of time
  299. net
    remaining after deduction of tax and other costs
  300. overspend
    spend more than was originally planned
  301. profitability
    the state of producing a profit
  302. revenue
    an organisation’s income or the money it receives
  303. write off a debt
    cancel the record of a bad debt
  304. broker
    a person who buys and sells shares for others
  305. commission
    an amount of money paid to an agent for arranging a sale or purchase
  306. dividend yield
    the amount of profit paid to shareholders, calculated as a percentage of the current share price
  307. float
    sell shares of a company on the stock market for the first time
  308. portfolio
    a collection of investments; all the products and services offered by a business
  309. shareholder
    a person who owns shares in a company
  310. stock
    shares, or a certain number of shares
  311. business plan
    a document giving details of a company’s expected sales, costs and future financial planning
  312. entrepreneur
    a person who starts up their own business, especially one which involves risk
  313. loan
    the act of lending something, or the money which is lent
  314. pump money into
    spend a lot of money on something to try to make it successful
  315. resign
    leave a job because you want to
  316. shelf life
    the length of time that a product, especially food, can be kept in a shop before it becomes too old to sell
  317. applicant
    a person who applies for something, especially a job
  318. fulfilling
    making you feel happy and satisfied
  319. profile
    a short description of a person which gives only the most important details
  320. referee
    a person who confirms in writing an applicant’s character or ability
  321. turn down
    reject or refuse
  322. break the news
    tell a person about something unpleasant which will affect or upset them
  323. discrimination
    the act or system of treating different groups of people in different ways, especially unfairly
  324. hand in your notice
    tell your employer that you intend to leave your job
  325. interviewer
    the person who asks the candidate questions during an interview
  326. make someone redundant
    stop employing a person because there is no longer enough work for them, or because the company cannot afford to continue employing them
  327. quit
  328. sell off
    get rid of something by selling it cheaply
  329. venture
    a new business activity which involves risk or uncertainty
  330. appraisee
    the employee who is receiving the appraisal
  331. compromise
    ending an argument or difference of opinion by each side agreeing to some of the demands of the other
  332. expertise
    a high level of knowledge or skill
  333. income statement
    a statement showing the amount of money earned and spent by a company in a particular period of time
  334. refresher course
    a training course to bring a person’s knowledge up to date, especially knowledge needed for a job
  335. trainee
    a person who is being taught certain skills for a job
  336. audit
    an official examination of something by an expert, usually the accounts of a business
  337. folder
    a collection of files kept together on a computer
  338. open question
    a question to which the answer is not just ‘yes’ or ‘no’
  339. sick pay
    the money that an employer pays to a person who is absent from work because of illness
  340. atmosphere
    the character or feeling of a place or situation
  341. coordinate
    make all the different people and different parts of an activity work together in an organised way
  342. executive
    a person in a high position in an organisation who makes decisions
  343. human resources
    the part of a business that deals with finding new employees, keeping records of employees and helping them with any problems, etc.
  344. manic
    very busy
  345. minutes
    the official record of what people say and decide during a meeting
  346. policy
    a set of rules or a plan of what to do in a particular situation
  347. research and development (R and D)
    the department in a business which deals with planning new products and trying to improve existing ones
  348. stock
    provide something for people to buy
  349. access
    the opportunity to see or use something
  350. challenging
    difficult in a way which tests your ability or determination
  351. competitive
    equal to or better than others
  352. open-door management style
    a system where managers deal with employees’ problems quickly and directly
  353. pool
    allow something to be collected and shared by everyone in a group
  354. put forward
    state (an opinion or suggestion) for other people to consider
  355. standard
    usual or normal
  356. advertising campaign
    a series of activities to advertise something
  357. chain
    a number of shops, hotels, etc. which are owned by the same company
  358. commercial
    an advertisement on TV or radio
  359. exhibition
    an event where companies show their products to the public
  360. inherit
    receive money or a business from a person after they have died
  361. merge
    join together
  362. pension fund
    an amount of money which people can pay into while working, which is then used to make regular payments to them after they retire
  363. privatise
    sell a company which is owned by the government to a private company or a member of the public
  364. slogan
    a short phrase used in advertising which is easy to remember
  365. wrapper
    a piece of paper or plastic which covers something that you buy (especially food)
  366. broadband
    a telecommunications system which allows information to be sent quickly between computers and other electronic equipment
  367. download
    copy data from one computer system to another or to a disk
  368. graphic
    image which is shown on a computer screen
  369. home page
    the first page that you should see when you look at a website
  370. online
    connected to the internet
  371. set up
    organise (an event); start (a new business)
  372. update
    make something more modern or give the most recent information to
  373. blade
    the sharp metal part of a machine or piece of equipment which is used to cut something
  374. card index
    a box for storing cards in a particular order
  375. crash
    suddenly stop working
  376. fasten
    fix something together, or fix one thing to another
  377. hole punch
    a small piece of equipment used for making holes in paper
  378. lever
    a handle that you push or pull to make a machine work
  379. pliers
    a piece of equipment with two handles for pulling small things (e.g. nails) or for cutting wire
  380. seminar
    a meeting of a group of people for discussion or training
  381. temporary
    lasting for only a short time
  382. authorise
    give official permission for something
  383. budget holder
    the person responsible for a particular budget
  384. evaporation
    the act of evaporating
  385. filing cabinet
    a piece of furniture in an office used for holding documents
  386. label
    a small piece of paper, material, etc. attached to an object which gives information about it
  387. promote
    encourage the popularity and sales of a product
  388. supplier
    a company which provides products or services
  389. vat
    a large container for mixing or storing liquids, especially in a factory
  390. bear with someone
    wait while a person does something
  391. customs
    the place at an airport or port through which goods must pass to make sure they are not illegal and where any tax must be paid
  392. engaged
    (of a telephone line) unavailable because already being used by another person
  393. freight forwarding specialist
    a person or company who arranges for goods to be transported from one place to another
  394. heavy-duty
    especially strong so that it can be used in difficult conditions
  395. intellectual property (IP)
    a person’s or company’s rights to profit from their idea or design (without another person copying it)
  396. patent
    the legal right to be the only person or company to make or sell an invention for a certain number of years
  397. sales channel
    the way or place in which something is sold
  398. trademark
    a legally registered name or symbol which represents a company or product and cannot be used by another company
  399. brand identity
    the values and qualities which people associate with a particular brand
  400. channel of distribution (also distribution channel)
    the way in which goods are transported from producers to buyers
  401. forecast
    say what you expect to happen in the future
  402. hospitality
    the action of entertaining people in a welcoming and friendly way
  403. lifespan
    the length of time a machine or piece of equipment is expected to last
  404. market share
    the percentage of sales which a company has for a type of product compared with its competitors
  405. small ad
    see classified ad
  406. branch
    any of the offices or shops that belong to a large company
  407. compact
    closely and neatly packed together to save space
  408. demonstration
    the act of showing something and explaining how it works
  409. organiser
    a small file or diary where you record your appointments and other useful information
  410. representative
    an agent of a company who travels to clients to sell products
  411. voicemail
    an electronic telephone answering system
  412. boarding card (also boarding pass)
    the card that a passenger must have to show that they have passed security checks before getting on a plane
  413. departure lounge
    the area in an airport where passengers wait before they get on a plane
  414. fee
    payment made to a professional person in exchange for advice or services
  415. locker
    a small cupboard which can be locked, usually one of several placed together in a public place
  416. road tax
    a tax you must pay on your vehicle before you are allowed to drive it on the road
  417. thriving
    growing and successful
  418. capacity
    the total amount that can be contained or produced
  419. delegate
    a person sent to represent others at a conference
  420. gym (abbr. of gymnasium)
    a large room with equipment for doing physical exercises
  421. laundry service
    a service offered by some hotels for washing, drying and ironing guests’ clothes
  422. safe
    a locked cupboard where you can keep money and other valuable items
  423. suite
    a set of connected rooms in a hotel
  424. autonomy
    a company’s ability to choose and organise its own systems and activities
  425. diverse
    made up of a variety of different things or different types of people
  426. negotiate
    have formal discussions with a person in order to reach an agreement
  427. parcel
    an object wrapped in paper so it can be sent by post
  428. stand
    a temporary display area where products are shown, often at a conference or trade fair
  429. team-building
    activities to encourage people to build relationships with each other and work together as a team
  430. be based in
    live or work mainly in this place
  431. draw
    a competition where people are given numbered tickets which are chosen at random to decide winners of prizes
  432. framework
    order or structure
  433. mailshot
    a piece of advertising material sent to a large number of addresses
  434. put down to
    think something is caused by something else in particular
  435. telemarketing
    selling goods or services by telephone
  436. body language
    the movements and positions of your body which show other people how you are feeling, often without you knowing it
  437. department store
    a large shop selling a variety of goods in different departments
  438. harmony
    peacefulness or agreement
  439. minimal
    of a very small amount
  440. product positioning
    the way that people think about a product compared with competing products, or the way that the company would like them to think
  441. spectrum
    the range of possible opinions, feelings or ways of behaving
  442. wrap
    cover something with paper or material
  443. average
    a standard or level which is considered to be normal or the number obtained by adding two or more amounts together and dividing the total by the number of amounts
  444. break down barriers
    improve understanding and communication between people
  445. conflict
    a serious disagreement or argument
  446. creative
    producing and using new and unusual ideas
  447. forum
    a meeting for the exchange of opinions
  448. interact
    communicate and work together
  449. object
    the aim or purpose of doing something
  450. participant
    a person who takes part or gets involved in something (e.g. a training course)
  451. talented
    having a natural ability to be good at something
  452. courteous
    polite and respectful
  453. desalination
    the process of removing salt from sea water
  454. get down to
    begin to do or give serious attention to
  455. irrigation
    the process of supplying land with water so that plants can grow
  456. speciality
    a product for which a person, region or restaurant is famous
  457. fluctuate
    rise and fall irregularly in number or amount
  458. level off
    stop rising or falling and stay at the same level
  459. make up
    compose or form
  460. peak
    the highest point or value of something
  461. recovery
    the process of improving after a period of weakness or low value
  462. unemployment rate
    the percentage of the working population who do not have a job
  463. bankrupt
    unable in law to pay debts and therefore forced to stop operating
  464. capital employed
    the money that a business invests back into the company
  465. component
    a part which combines with other parts to form something bigger
  466. curriculum vitae
    a written description of a person’s qualifications and previous employment
  467. gross
    total, before any costs or taxes are deducted
  468. operating profit
    the profit that a company makes from its usual activity
  469. pay off
    pay back the full amount
  470. résumé (US)
    see curriculum vitae
  471. subsidiary
    one company which is owned or more than 50% owned by another
  472. bear market
    a financial market where prices are falling
  473. building society
    a financial organisation that pays interest on member’s savings and lends money for the purchase of property
  474. commodity
    a substance or agricultural product that can be bought or sold in large amounts
  475. downturn
    a reduction in business activity
  476. flotation
    the process of offering shares of a company for sale to the public for the first time
  477. racecourse
    a ground or track for horse or dog racing
  478. stake
    a share or interest in a company
  479. asset
    something valuable belonging to a business (e.g. machinery) which could be used for the payment of debts
  480. corporation
    a large company or group of companies which acts as a single organisation and is recognised as such in law
  481. flood
    arrive in large numbers
  482. merger
    the process when two or more companies join together to form a larger company
  483. raise money
    collect money
  484. savings
    money kept in a bank to use later
  485. tap into
    make use of something, especially people’s interest or ability
  486. appoint
    officially choose a person for a job
  487. highlight
    attract attention to
  488. recruitment
    the process of finding new people to work for a company
  489. reference
    a letter from a previous employer or teacher to confirm a person’s ability or reliability
  490. vacancy
    a job that no one is doing (and therefore available for a new person to do)
  491. computer-literate
    having knowledge of how to use and work with computers
  492. dismiss
    remove from a job, especially when a person has done something wrong
  493. hire
    employ a person to do a particular job
  494. job security
    the situation of having a job which is likely to be permanent.
  495. promotion
    the situation when a person is raised to a higher or more important position in their work
  496. redundant
    no longer employed because there is not enough work
  497. stereotype
    a fixed idea, especially one that is wrong, that people have about a type of person or thing
  498. anonymous
    without the writer’s name on it
  499. appraiser
    the manager who gives the appraisal
  500. corporate rate
    a special price offered to companies
  501. eye-opener
    something that surprises you and teaches you new facts about people or life
  502. motivation
  503. revolutionise
    completely change something so that it is much better
  504. absentee
    a person who is not at work when they should be
  505. counselling
    the process of listening to a person and giving them professional advice about their problems
  506. goal
    an aim or purpose
  507. overload
    too much of something
  508. spreadsheet
    a computer programme for doing financial calculations and plans
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