OB Test 1 - chp 7 def

generic term that covers a broad range of feelings that people experience

intense feelings that are directed at someone or something

feelings that tend to be less intense that emotions and that often lack a contextual stimulus

mood dimension based on positive emotions like excitement, cheerfulness etc..

mood dimension consisting of nervousness, stree, etc...

zero input - most individuals experience a mildly positive mood

the field of study says we must experience emotions whether they are positive or negetive because they serve a purpose

an employees expression of organizationally desired emotions during interperonal transactions at work

when employees hae to project one emotion while simultaneously feeling another

an individuals actual emotions

those that an organiization requires workers to show and considers appropriate in a given job

hiding one's inner feelings and forgoing emotional expressions in response to display rules

trying to modify one's true inner feelings based on display rules

is a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information

a matching effect between employee and customer emotions. catching emotions from others.