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OB Test 1 - chp 7 def
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affect
generic term that covers a broad range of feelings that people experience
emotions
intense feelings that are directed at someone or something
moods
feelings that tend to be less intense that emotions and that often lack a contextual stimulus
posistive affect
mood dimension based on positive emotions like excitement, cheerfulness etc..
negative affect
mood dimension consisting of nervousness, stree, etc...
positive offset
zero input - most individuals experience a mildly positive mood
evolutionary psychology
the field of study says we must experience emotions whether they are positive or negetive because they serve a purpose
emotional labor
an employees expression of organizationally desired emotions during interperonal transactions at work
emotional dissonance
when employees hae to project one emotion while simultaneously feeling another
felt emotions
an individuals actual emotions
displayed emotions
those that an organiization requires workers to show and considers appropriate in a given job
surface acting
hiding one's inner feelings and forgoing emotional expressions in response to display rules
deep acting
trying to modify one's true inner feelings based on display rules
emotional intelligence
is a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information
emotional contagion
a matching effect between employee and customer emotions. catching emotions from others.
Author
mallary
ID
105480
Card Set
OB Test 1 - chp 7 def
Description
chp 7 definitions - emotions and moods
Updated
2011-09-30T22:01:59Z
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