HSPA+ technology (4G) has rolled out in many of our areas in STX. How much faster is HSPA+ than regular 3G?
D. 4X’s
LTE technology has rolled out in Houston, San Antonio, Dallas, Atlanta & Chicago. How much faster is LTE than regular 3G?
A. 10X’s
AT&T’s network advantages are:
D. All of the above
The advantage of 4G dual layer technology is:
C. Both B & C
T or F: When speaking to a customer about AT&T network, the 3 words that are used best to describe the AT&T Network advantages are: Reach, Reliability & Speed?
True
False
True
T or F: When speaking about the word “Reach” in reference to AT&T’s network, we are speaking about a customer having the ability to multi task & have a minimal speed decrease when traveling from 4G to 3G.
True
False
True
T or F: When speaking about the word “Reliability” in reference to AT&T’s network, we are speaking about the recent 3rd party survey that announced at&t having the best % of connected calls and the fewest drop calls among all national carriers.
True
False
True
T or F: When speaking about the word “Speed” in reference to AT&T’s network, we are speaking LTE being 10Xx’s faster & HSPA+ being 4X’s faster which equates to less buffering when streaming video and blazing fast internet.
True
False
True
T or F: The advantage of having simultaneous Voice & Data on AT&T’s 3G & 4G network is for a customer to multitask by talking while connected to the internet.
True
False
True
When speaking to a new or upgrading smartphone customer, an associate should lead with the following data plan:
D. $45 Tethering Plan
A customer can get ______X’s more Smartphone data for an extra $10 if they purchase the Data Pro vs. the Data Plus plan:
D. 10
An average AT&T smart phone customer uses_____ MB of data on a monthly basis.
C. 435MB
T or F: Based on the existing AT&T Smart phone data usage averages of 435Mb’s, the Data Plus for $15 should be sufficient.
True
False
False
AT&T 4G Mi-Fi Data plan cost & comes with:
B. 5GB for $50
When a customer walks into a Radio Shack, what transition statements should an associate lead with?