Communication

Name 2 blocks to communication
- 1. Failure to perceive client as human
- 2. Failure to listen
Name 7 inappropriate comments or questions
- 1. cliches
- 2. overuse of closed questions (How, when, were, why)
- 3. Asking why or how
- 4. Giving advice
- 5. Being judgmental
- 6. Changing the subject
- 7. Giving false assurance
What are 3 key differences in a theraputic vs. social relationship?
- 1. NOT spontaneous
- 2. unequal sharing of information
- 3. Built on PATIENTS NEEDS
Name 5 elements of professional communication
- 1. Courtesy
- 2. Use of names
- 3. Privacy and confidentiality
- 4. trust worthiness
- 5. Autonomy and responsibility
Ability to be self-directed and independent in accomplishing goals and advocating for others

Autonomy
Respect for others, for yourself, self-awareness and effectice clear and consistent communication. It conveys a sense of self assurance while communicating respect for the other person

Assertiveness

Author

Anonymous

104004

Card Set

Communication

Description

Communication

Updated

2011-09-24T20:01:20Z

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