2. overuse of closed questions (How, when, were, why)
3. Asking why or how
4. Giving advice
5. Being judgmental
6. Changing the subject
7. Giving false assurance
What are 3 key differences in a theraputic vs. social relationship?
1. NOT spontaneous
2. unequal sharing of information
3. Built on PATIENTS NEEDS
Name 5 elements of professional communication
1. Courtesy
2. Use of names
3. Privacy and confidentiality
4. trust worthiness
5. Autonomy and responsibility
Ability to be self-directed and independent in accomplishing goals and advocating for others
Autonomy
Respect for others, for yourself, self-awareness and effectice clear and consistent communication. It conveys a sense of self assurance while communicating respect for the other person