-
manager
someone who coordinates and oversees the work of other people in order to accomplish organizational goals
-
first-line managers
the lowest level of management who manage the work of non-managerial employees and are typically directly or indirectly involved with producing the organization's products or servicing the organization's customers
-
middle managers
managers between the lowest level and top levels of the organization who manage the work of first-line managers
-
top managers
managers at or near the upper levels of the organization structure who are responsible for making organizationwide decisions and establishing the goals and plans that effect the entire organization
-
management
coordination and the oversight of the work activities of others so that thier activities are completed efficiently and effectively
-
efficiency
doing things right, or getting the most outputs from the least amounts of imputs
-
effectiveness
doing the right things, or completing activities so that organizational goals are attained
-
planning
a management function that involves defining goals, establishing strategies for achieving those goals, and developing plans to intergrate and coordinate activities
-
organizing
a management function that involves arranging and structuring work to accompish organizational goals
-
leading
a management function that involves working with and through people to accomplish organizational goals
-
controlling
a management function that involves monitoring, comparing, and correcting work performance
-
management roles
specific catergories of managerial behavior
-
interpersonal roles
managerial roles that involve people and other duties that are ceremonial and symbolic in nature; figurehead, leader, liaison
-
informational roles
managerial roles that involve collecting, recieving, and dissemenating information; monitor, dissminator, spokesperson
-
decisional roles
managerial roles that revolve around making choices
-
technical skills
job-specific knowledge and techniques needed to proficiently perform work tasks
-
human skills
the ability to work well with other people individually and in a group
-
conceptual skills
the ability to think and to conceptualize about abstract and complex situations
-
organization
a deliberate arrangement of people to accompish some specific purpose
-
universality of management
the reality that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations no matter where located
-
management functions
- planning
- organizing
- leading
- controlling
- = achieving organizations stated purposes
|
|