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Quantitave V. Qualitative
- Quantitave: Comm between two ppl
- Qualitive: Comm between unique individuals
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Why do we comm?
Meet basic needs
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Principles of Communication
- a. cannnot not communicate
- b. comm is irreversible
- c. comm involves ethical choices
- d. meaning are constucted by ppl
- e. metacomm affects meaning
- f. IP comm develops relationships
- g. IP comm is not panacea
- h. IP comm can be learned
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- Maslows Hierarchy of needs
- 1. Physical
- 2. Safety
- 3. Belonging
- 4. Esteem
- 5. Self-Actaulization
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Physical Needs
survive & communicate
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Safety Needs
protection from danger
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Belonging Needs
talking to each other & sharing thoughs
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Self-Esteem Needs
valuing & respecting ourselves and being valued by others
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Self-Actualization Needs
fulling devloping and using unique talent,capacities, and potentialties
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Concept of Self
mulitdimensinal process that involves internalization and acting from social perpections
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Improving Self Concept
- Firm commitiment to change
- Set goals that are realisitic
- Create context that supports personal change
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Identity/Impression Management
the process of moving from our private self to our public self when the occassion calls for it
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Process of perceiving others
perception is defined as the personal creation of meaning by selecting, organizating, and interperting ppl , objects, events, and situations
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Selection
select stimuli based on specific factors
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Organization
the process of making sense of what we have selected by catagorizing the stimlus.
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Four Schemata
- 1. Protoype
- 2. Personal Constructs
- 3. Sterotype
- 4. Scripts
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Prototype
clearest representation of a category
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Personal Constructs
yardstick of measurement along bipolar dimensions of judgement
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Sterotypes
predictive generalizations based on limited experience
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Scripts
expected sequence of activites attached to particular events
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Interpertation
we construct meaning for what we have selected based on how we have organized the person and/or event
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Interperatation is influenced by?
- culture
- self-expectations
- constructive abilities
- physiology
- age
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Improving Social Perception
- question the accuracy of your perceptions
- seek more info
- talk w/ ppl
- realize perceptions need to change
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Language Use
- arbitrary
- abstract
- ambiguous
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Two Rules to Language Use
- 1. Regulative
- 2. Construtive
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Regulative Rule
how, where, when & with whom you talk to about certian things
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Constructive Rule
specifying how to interpert specific kinds of comm
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Language ____________
- a. Defines
- b. Evaluates
- c. Oraganizes perceptions
- d. allows hypthetical thought
- e. allows self-refection
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General Cultural Distinctions
- 1. Low Context Cultures
- 2. High Context Cultures
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Low Context Cultures
use lang to express thoughts, feelings, and ideas as clearly and logically as possible
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High context cultuers
value lang as a way to maintain social harmony. INdirect comm is acceptable and even common
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Speech Communities
exisits when ppl share norms about how to use talk and what purpose it serves
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Masculine
- giving advise
- taking action
- less conversational
- demanding
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Feminine
- empathic
- talk though issues
- conversational
- more likely to make requests
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Principles of Nonverbal Communication
- suppliments verbal comm
- regaulate interaction
- establish relationships
- reflects and expresses cultural patterns and values
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______ of communication is nonverbal
60-90%
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Types of Nonverbal Communication
- 1. Kinesics
- 2. Artifacts
- 3. Evironmental Factors
- 4. Proxemics & Personal Space
- 5. Chronemics
- 6. Paralanguage & Silence
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Term for how we percieve time
Chromemics
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Term for communication that doesnt use terms
paralanguage
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Architecture is nonverbal commincation?
True
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Adverage distance between ourselves and close friends
18 in
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Three ways to genderize children
- 1. pink & blue blankets
- 2.toys
- 3. clothing
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Furnisher arrangement rooted in taoism
Fung Shui
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Term for body language study
Kinesics
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In the U.S we view time as valuable
True
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People with forgein accents are seen as more or less intelligent
less
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Poets say the ___ are the window to the soul
eyes
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Identify one type of religious artifact
cross
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Culture that views silence as respectful
asian
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Example of how people arrange furniture to discourge conversation
towards to TV
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Artifacts
- personal objects used to show identity
- shows status
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Kinesics
- body position and motions
- shows feelings
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Paralanguage/Silence
vocal but doesnt use words
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Environmental Factors
- things around us
- feng shui
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Proxemic & Personal Space
- how space is used
- 4-12ft for general ppl
- 18in for friends
- shows power
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Listening
Not socially thought
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Six Steps to Listening
- 1. being mindful
- 2. hearing
- 3. selecting & organizing
- 4. interpreting
- 5. responding
- 6. remembering
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Being mindful
getting ready to listen
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Hearing
physically receiving messages
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Selecting & Organizing
chosing what to pay attention to
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Interpreting
what words mean to you
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Responding
verbal & nonverbal indications of attention & interest
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Remembering
retaining info
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Internal Obsticals to Listening
- preoccupation
- prejudgement
- reacting to emotionally loaded lang
- lack of effort
- failure to adapt listening styles
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Adapting to Listening Goals
- listening for pleasure
- listening for info
- listening to support others
- listening critically
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Empathy
understanding anothers situation
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Sympathy
feeling sorry for another
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Forms of Non-Listening
- Pseudolistening
- Monopolizing
- Selecive listening
- Defensive listening
- Ambushing
- Literal listening
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Pseudolistening
pretending to be listening
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Monopolizing
continually focusing attention on ourselves
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Selective Listening
focusing only on the parts of comm that interests or appeals to you
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Defensive Listening
perceiving personal attacks when none exists
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Ambushing
listening carefully for the purpose of attaching the speaker
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Literal Listening
listening only for content and not nonverbal cues
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What is an Emotion?
- an feeling
- express verbally and nonverbally
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Emotional Intelligence
the ability to recongize which feelings are appropriate in which situations and the ability to communicate those feelings
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The Nature of Emotions
emotions are the process that are shaed by physiology, perceptions, lang & social experiences
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Physiology
physiological response to emotions
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Perceptial
meaning attached to experiences
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Social
perceptions influenced by society
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Language
the means to explicity label our emotions
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Importance of Emotinal Expression
- choosing not to express emotions
- expressing emotions when its healthy
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Common reasons not to express
- 1. social expectations
- 2. vulnerability
- 3. protecting others
- 4. social & professinal roles
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Social Expectations
norms placed on us saying who should be able to express emotions freely
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Vulnerablity
withholding info that may negatively impact the way ppl perceive us
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Protecting Others
withholding feelings to protect anothers feelings
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Social & Professional Roles
our roles may make expressing emotions inappropriate @ times
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Guidelines for Communicating Effectively
- identify your emotions
- thoughtfully choose how to comm your emotions
- own your feelings
- monitor self-talk
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Ineffective Emotional Expression
- speaking in generalilites
- not owning feelings
- counterfeit emotonial intelligence
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