Organizational Dynamics & Human Behavior

  1. _________ is the productive potential of an individual's knowledge and actions.
    Human Capital
  2. Which of the following refers to the productive potential of strong, trusting, and cooperative relationships?
    Social Capital
  3. According to research on organizational culture
    Clan culture- positively associated with employees job satisfaction, organizational commitment, intentions to stay at the company, and the quality of communication received from one's supervsiors
  4. Personal characteristics that are believed to cause behavior are called:
    Internal factors
  5. In 1943, psychologist ______ published his now-famous need hierarchy theory of motivation
  6. McClelland investigated three needs:
    Achievement, affiliation, and power
  7. Which approach calls for using management concepts and techniques in a situationally appropriate manner
    Contingency Approach
  8. Connor, a production manager at XYZ Manufacturing, evaluated Darlene's overall performance very high, on every performance attribute. Connor's rationale was that Darlene is the first to show up every day and therefore she is extremely hardworking. Which of these perceptual errors is Connor committing?
  9. Which of these is a key managerial implication of Maslow's theory?
  10. A satisfied need may loose its motivational potential.
  11. Observing one's own behavior and adapting it to the situation refers to:
  12. _________ approaches to job design attempt to improve employees' affective and attitudinal reactions such as job satisfaction and intrinsic motivation, as well as a host of behavioral outcomes such as turnover and performance.
  13. According to Maslow's Need Hierarchy, which is the highest order need?
  14. _______ entails enabling people to perform up to their maximum potential
  15. Personal competence comes from _______ and ________.
  16. The mechanistic approach to job design also most heavily influenced by the work of:
  17. According to Herzberg's motivation-hygiene model, ___________ is(are) not a motivator.
    Working Conditions
  18. _________ is defined as the combination of stable physical and mental characteristics that give an individual her identity.
  19. _______ are suspected or inferred causes of behavior.
    Casual attributions
  20. The ___________ represents one's tendency to take more personal responsibility for success than for failure.
    Self-serving bias
  21. According to the Wilson managerial skills research, dealing effectively with _____ is what management is all about.
  22. Which of these is also referred to as horizontally loading the job?
    Job Enlargement
  23. In which model is satisfaction a function of how "fairly" an individual is treated?
  24. Which of these is (are) managerial implication(s) of perception
    All of these
  25. According to Herzberg's theory, an individual will experience __________ when she has _____________ about hygiene factors
  26. How loosely or closely a person is socially bonded reflects which of Hofstede's dimensions?
  27. All but one of these factors was responsible for high output in the relay assembly test room experiences of the Hawthorne findings. Which one?
    Supportive Supervision
  28. Who is the most recognized for his research on need for achievement?
  29. McClelland
  30. Gloria believes that she has always performed at her best at World Class Computers. She has also received the best performance ratings from her supervisor every year. However, she has not been promoted for the last five years. Many of her male counterparts have been promoted. Gloria is facing which of these?
    Glass Ceiling
  31. In today's workplace, ______ are becoming the primary building block of organizations.
  32. ______ is the cognitive process that enables us to interpret and understand our surroundings.
  33. People with _____ see themselves as masters of their own fate.
  34. The final stage of the social information processing model is:
  35. Retrieval and response
  36. Organizational _______ is(are) the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.
  37. The pioneering work on TQM was done by
  38. According to Kram, the two general functions of mentoring are:
    Career and Psychosocial
  39. In Mitchell's Job Performance Model of motivation, ________ is not an individual input
  40. _____ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner.
  41. If Clint is dependable, responsible, achievement-oriented, and persistent, he is demonstrating which of these Big Five personality dimensions?
  42. The three fundamental layers of organizational culture are:
    Observable artifacts, espoused values, and basic underlying assumptions
  43. Achievement-motivated people share which of these characteristics
Card Set
Organizational Dynamics & Human Behavior
Organizational Dynamics & Human Behavior