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What are the levels of nurse managers?
- 1.First line manager
- Team leader
- Case Manager
- Charge Nurse
- 2.Middle manager
- Unit manager
- supervisor
- 3.Nurse exective
- Director of nursing (DON)
- Vice President for nursing
- Nursing CEO
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What is the chain of command?
The line of authority and responsibility along which orders are passed within the nursing department, the hospital, and between different units.
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What are the 4 steps in the chain of command?
- 1. talk to charge nurse or team leader
- 2. talk to unit or department Director of Nursing (DON)
- 3. chief nursing officer (CNO)
- 4. Document (show your steps you took and that you tried)
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What is the goal of nursing service?
To provide high quality nursing care in a cost effective manner.
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List the 3 types of health care organizations and what they are?
- 1. For-Profit-the hospital makes a profit
- 2. Not-for-profit-hospital may make a profit and the profit is often returned to the institution to maintain
- 3. Nonprofit-hospital does not make a profit and may be supported by charitable donations or taxes.
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What are the policies?
Rules and detailed description. ie staffing patterns, attendance, sick leave, chemical dependency, incident reports, and floating to other units.
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What are procedures?
Detailed description of a specific method. ie medication administration, insertion of urinary catheters
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What are protocols?
Guidelines for nursing care for clients with specific conditions. ie alcohol withdrawal, cardiac catherization, fall risk, restraints, surgical client management, and chest pain.
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What are The Joint Commission: 2011 Hospitals National Patient Safety Goals?
- 1.Identify patients correctly
- 2.Improve staff commuincation
- 3.Use medicines safely
- 4.Prevent infection
- 5.Check patient medicines
- 6.Identify patient safety risks
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What is a transactional leadership role?
Motivates others through a cost benefit, economic exchange. Imposes rules and monitors behaviors. More authorative and not letting people making their own choice.
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What is a tranformational leadership role?
Motivates others by inspiration. Shares a vision, empowers, delegates, builds consensus. More authoration meetings and delegates meetings and give opportunities.
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What are the 5 roles of nurse managers?
- Managing-
- 1.Quality-achieving excellence in the service rendered to every client
- 2.Budgets-cost containment is a major goal in health care
- 3.Personnel-coach, counsel, monitor staff develpoment, education, provide staff evaluations.
- 4.Communication-communicate goals, delegate responsibilities and authority, coach, inspire others, and empower.
- 5.Conflict-conflict resolution
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What are the 6 strategies of conflict resolutions?
- 1.Agree on a common goal
- 2.Change pronouns to "we"
- 3.Listen actively
- 4.Postion equally-sitting or standing
- 5.Set ground rules for the discussion
- 6.Limit the number of people in the room
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What does the "YOU" message represent?
- -Places blame
- -Tells listener about her/himself
- -Attacks
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What does the "I" message represent?
- -Talks about the speaker
- -Does not attack
- -Makes the speaker right
- -Take owernship
- -Set limits & bounadries
- -Share respects & responsibilities
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What does the written chart include?
- -admit note
- -change-of-shift note
- -assessment findings
- -interval notes
- -discharge note
- -psychosocial status
- -ADL's
- -spiritual care
- -safety concerns
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What are the 3 key factors that must be covered in the change-of-shift report?
- 1.Allergies
- 2.Code Status (Full code/DNR)
- 3.Medical team members
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What is S.B.A.R?
- Situation
- Background
- Assessment
- Reccommendation
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What is delegation and what task can be delegated?
- Delegation is communication that can be transactional or transformations.
- Delegate vitals, bed baths, and I's & O's
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What should the nurse know about each employees capabilities before delegating?
- 1.identify task
- 2.analyze the skill and knowledge needed to accomplish the task
- 3.assign the task
- 4.periodically evaluate the delegation task
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