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Attitude?
- A psychological tendency expressed by evaluating an entity with some degree of favor or disfavor.
- They are learned, and evolve over time.
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Affect?
An emotional component of attitude.
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ABC Model?
Attitude is founded on Components of: Affect, Intention (to behave), Congition (thought).
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Congnitive Dissonance?
A state of tension that is produced when an individual experiences conflict between attitudes and behaviors.
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Social Learning?
The process of deriving attitudes from family, peer groups, religious organizations, and culture.
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Modeling?
Individuals acquire attitudes by merely watching others.
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Attitutude-Behavior Correspondance?
- Attitude specificity
- Attitutde relevance (Importance to the individual)
- Timing of measurement (Shorter time between attitude and behavior is stronger relationship)
- Personality factors (Self monitoring issues)
- Social constraints (Compliance with social rules)
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Job satisfaction?
A pleasurable or positive emotional state resulting from the apraisal of one's job or experience.
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Job Descriptive Index?
Index measures the specific facets of satisfaction by asking employees to respond yes, no, or cannot decide to a series of statements describing their jobs.
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Minnesota Satisfaction Questionaire?
This survey asks employees to answer questions about their job on a five point scale.
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Rewards?
- Employees who recieve valued rewards are more satisfied.
- Employees who recieve rewards contingient with productivity are more productive.
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Organizational Citizenship Behavior?
Behavior that is above and beyond the call of duty.
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Absenteeism?
People who are dissatisfied with their jobs are absent more.
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Protestant Work Ethic?
Work for the value of its own sake, and is part o one's daily life.
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Workplace Deviance Behavior?
Any voluntary counterproductive behavior that violates organizational norms and causes some degree of harm to organizational functioning.
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Organizational Commitment?
The strenth of an individual's identification with an organization.
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Affective Commitment?
An employees's intention to stay with an organization because one desires to.
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Continuance Commitment?
An employee's tendency to to stay with an organization because he or she cannot afford to leave.
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Normative Commitment?
Percieved obligation to stay with the organization.
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Source of Persuasion affected by?
Expertise, Attractivesness, Trustworthiness.
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Central Route Persuasion?
Involves direct cognitive processing of the message's content.
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Peripheral Route Persuasion?
The individual is not motivated to pay much attention to message's content.
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Emotions?
Mental states that typically include feelings, psychological changes, and the inclination to act.
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Emotional Contagion?
A dynamic process through which the emotions of one person are transferred to another either consciously or unconsciously through nonverbal channels.
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Ethhics?
The study of moral values and moral behavior.
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Ethical Behavior?
- Acting in ways consistent with one's personal values and the commonly held values of the organization and society.
- Failure for a company to do so costs fortunes.
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Ethic Decission Requirements?
- Competence to identify ethical issues.
- Self confidence to seek out different opinions.
- Toughmindedness to have the balls toimpliment decisions.
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Values?
Enduring beliefs that a specific mode of conduct or end state of existance is socially or personally perferable to an opposite or converse mose of conduct or end state.
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Instrumental Values?
- Values that represent the acceptable behaviors used in achieving some end state.
- Highest ranked: Honesty, Ambition, Responsibility, Forgivingness.
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Terminal Values?
- Represent the goals to be achieved or end states of existance.
- Highest Ranked: World Peace, Family Security, Freedom, Self respect, Freedom, Wisdom.
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Work Values?
Achievement, Concern-for-others, Honesty, Fairness.
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Locus and Ethics?
- Internals are more likely than externals to take responsibility for a given situaion.
- Internals make more ethical decisions than externals.
- Internals are more resistant to social pressures.
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Machiavellianism?
- Niccolo Machiavelli was a sixteenth century statesman.
- Wrote The Price.
- Manipulation of others was suggested heavily.
- Referes to the act of being able to do whatever it takes to achieve goals.
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Kohlberg's Model?
- Focuses on the decision-making process and we how justify decisions.
- Criticised for no gender-distinction.
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Cognitive Moral Development?
The process of moving through stages of maturity in terms of making ethical decisions.
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Stages of Cognitive Moral Development?
- Premoral Level Level 1: Stage 1 is individuals follow rules to avoid punishment.
- Stage 2 is compliance with rules only if immediate rammifications are present.
- Conventional Level 2: Stage 3 is people try to live up to expectations of those around them.
- Stage 4 is compliance with rules of broad society.
- Principled Level 3: Stage 5 is awareness of diverse value systems.
- Stage 6 is compliance with self-selected ethical values, follows principles.
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