Ops

Five Operations Objectives
- Cost
- Quality
- Flexibility
- Delivery
Four Elements of Cost
- Low
- Competitive
- High
- Premium
Nine Elements of Quality
- Performance
- Conformance
- Reliability
- Durability
- Servicability
- Features
- Aesthetics
- Percieved Quality
- Consistency
Four Elements of Flexibility
- Volume
- New Product
- Product Mix
- Skills
Three Elements of Delivery
- Speed
- Accuracy
- Waiting List
What is Operations Management?
- Management of:
- Startegy and Competitiveness
- Demand Management and Forecasting
- Capacity Management
- Process Design
What does contemporary OM involve?
- Lean Thinking
- Product Design
- Performance Measurement
- Collaborating with the SC
- Project Management
It is critical that operations objectives are...
- Defined
- Measurable
- Ranked
What are the 10 OM Levers
- Facilities
- Capacity
- Vertical Integration
- Quality Management
- SC Relationships
- New Products
- Process and Technology
- HR
- Inventory Management
- Product Planning and Control

Author

Anonymous

100822

Card Set

Ops

Description

Operations

Updated

2011-09-10T07:22:29Z

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