Test 1

  1. affective learning
    changes in attitude, values, & feelings
  2. assertive behaviors
    open, honest, and direct
  3. body language
    non-verbal communication
  4. cliche
    a sterotyped, trite or pat answer
  5. cognitive learning
    storing & recalling of new knowledge in the brain
  6. communication
    process of sharing information , process opf generating & transmitting meanings
    intellectually identifiying with the way another person feels
  8. health literacy
    ability to read, understand & act on health information
  9. helping relationship
    interaction that sets the climate of movement of the participants towards common goals
  10. interpersonal communication
    communicatin that occurs b/t 2 or more people w/ a goal to exchange messages
  11. language
    prescribed way of using words, a means to express thoughts & feelings
  12. learning
    increasing ones knowledge, having ones behavior change due to experiences
  13. message
    term used in communication theory to denote the actual physical product of the encoder
  14. nonverbal communication
    exchange of information w/out the use of words
  15. professionalism
    a way of being/commitment to secure the interests & welfare of those entrusted in ones care
  16. psychomotor learning
    acquistion of physical skills
  17. rapport
    feeling of mutual trust experienced by people in a satisfactory relationship
  18. reciever (decoder)
    term used in communicatin theory that specifies the person or objext to which the message is directed
  19. SBAR

    consistent , clear, strutured & easy to use method of communication
    • Situation
    • Backround....provide objective data

    • Assessment
    • Recommendations
    • .....allow for presentation of subjective information
  20. source (encoder)
    a term used in communication theory for the one who prepares and sends the message
  21. teaching-learning process
    process of patient teaching the encompssess critical steps necessary to provide & measure teaching
  22. therapeutic touch
    an alternative therapy that involves using ones hands to consciously direct an energy exchange to patient
  23. verbal communication
    exchange of information using words
  24. the most primary aspect of a nurse-patient interaction
    is communication
  25. david berlo is credited for
    • classic description of the communication process
    • which involves a source (encoder) and receiver (decoder)
  26. the channel of communication
    • is the medium the sender (encoder) has chosen to use
    • eg
    • auditory-spoken words or cues
    • visual-sight ,observations, perception
    • kinesthetic-touch
  27. 4 levels of communication nurses use
    • 1-intrapersonal communication-self, within oneself
    • 2-interpersonal communication-b/t 2 or more people with a goal to exchange (nurse-patient & family)
    • 3-small-group communication-2 or more people
    • 4-organizational communication-when individuals w/in a group or organization communicate to achieve goals
  28. group dynamics
    how individual group members relate to one another during the process of working toward group goals
  29. individual group member roles can be categorized as
    • -task-oriented roles
    • -group-building or maintenance roles
    • -self-serving role
  30. factors influencing communication are
    • gender
    • socioculture differences
    • roles and responsiliities
    • space and territoriality
    • physical
    • mental
    • emotional state
    • & environment
  31. non-verbal communication
    • touch
    • eye contact
    • facial expressions
    • posture
    • gait
    • gestures
    • general physical appearance
    • mode of dress and grooming
    • sounds
    • silence
  32. 3 phases of a helping relationship
    • 1- orientation phase
    • 2-working phase
    • 3-termination phase
  33. goals for orientation phase of a helping relationship
    • -patient will call nurse by name
    • -patient will accurately describe the roles of the participants in the relationship
    • -the patient and the nurse will establish an agreement about:
    • .goals of the relationship
    • .l.ocation, frequency, and length of the contacts
    • .duration of the relationship
  34. patient goals for the working phase (ongest phase) of the helping relationship
    • -the patient will actively participate in the relationship
    • -the patient will cooperate in activities that work toward achieving mutually acceptable goals
    • -the patient will express feelings and concerns to the nurse
  35. patient goals for the termination phase of the helping relationship
    • -the patient will participate in identifying the goals accomplished or the progress made toward goals
    • -the patient will verbalize feelings about the terminationof the relationship
  36. blocks in communication
    • -failure to perceive the patient as a human being
    • -failure to listen
    • -inappropriate comments and questions
    • -changing the subject
    • -giving false assurance
    • -gossip and rumor
    • -aggressive interpersonal behavior
  37. AACN (american association of critical-care nurses) established 6 standards that support excellence in the nursing practice
    • -skilled communication
    • -true collaboration
    • -effective decision making
    • -appropriate staffing
    • -meaningful recognition
    • -authentic leadership
  38. therapeutic communication skills
    • -conversation skills
    • -listening skills
    • -silence
    • -touch
    • -humor
    • -interviewing techniques
    • -assesstiveness skills
Card Set
Test 1
Module 1 B