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affective learning
changes in attitude, values, & feelings
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assertive behaviors
open, honest, and direct
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body language
non-verbal communication
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cliche
a sterotyped, trite or pat answer
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cognitive learning
storing & recalling of new knowledge in the brain
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communication
process of sharing information , process opf generating & transmitting meanings
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EMPATH
intellectually identifiying with the way another person feels
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health literacy
ability to read, understand & act on health information
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helping relationship
interaction that sets the climate of movement of the participants towards common goals
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interpersonal communication
communicatin that occurs b/t 2 or more people w/ a goal to exchange messages
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language
prescribed way of using words, a means to express thoughts & feelings
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learning
increasing ones knowledge, having ones behavior change due to experiences
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message
term used in communication theory to denote the actual physical product of the encoder
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nonverbal communication
exchange of information w/out the use of words
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professionalism
a way of being/commitment to secure the interests & welfare of those entrusted in ones care
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psychomotor learning
acquistion of physical skills
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rapport
feeling of mutual trust experienced by people in a satisfactory relationship
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reciever (decoder)
term used in communicatin theory that specifies the person or objext to which the message is directed
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SBAR
consistent , clear, strutured & easy to use method of communication
- Situation
- Backround....provide objective data
- Assessment
- Recommendations
- .....allow for presentation of subjective information
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source (encoder)
a term used in communication theory for the one who prepares and sends the message
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teaching-learning process
process of patient teaching the encompssess critical steps necessary to provide & measure teaching
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therapeutic touch
an alternative therapy that involves using ones hands to consciously direct an energy exchange to patient
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verbal communication
exchange of information using words
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the most primary aspect of a nurse-patient interaction
is communication
-
david berlo is credited for
- classic description of the communication process
- which involves a source (encoder) and receiver (decoder)
-
the channel of communication
- is the medium the sender (encoder) has chosen to use
- eg
- auditory-spoken words or cues
- visual-sight ,observations, perception
- kinesthetic-touch
-
4 levels of communication nurses use
- 1-intrapersonal communication-self, within oneself
- 2-interpersonal communication-b/t 2 or more people with a goal to exchange (nurse-patient & family)
- 3-small-group communication-2 or more people
- 4-organizational communication-when individuals w/in a group or organization communicate to achieve goals
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group dynamics
how individual group members relate to one another during the process of working toward group goals
-
individual group member roles can be categorized as
- -task-oriented roles
- -group-building or maintenance roles
- -self-serving role
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factors influencing communication are
- gender
- socioculture differences
- roles and responsiliities
- space and territoriality
- physical
- mental
- emotional state
- & environment
-
non-verbal communication
- touch
- eye contact
- facial expressions
- posture
- gait
- gestures
- general physical appearance
- mode of dress and grooming
- sounds
- silence
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3 phases of a helping relationship
- 1- orientation phase
- 2-working phase
- 3-termination phase
-
goals for orientation phase of a helping relationship
- -patient will call nurse by name
- -patient will accurately describe the roles of the participants in the relationship
- -the patient and the nurse will establish an agreement about:
- .goals of the relationship
- .l.ocation, frequency, and length of the contacts
- .duration of the relationship
-
patient goals for the working phase (ongest phase) of the helping relationship
- -the patient will actively participate in the relationship
- -the patient will cooperate in activities that work toward achieving mutually acceptable goals
- -the patient will express feelings and concerns to the nurse
-
patient goals for the termination phase of the helping relationship
- -the patient will participate in identifying the goals accomplished or the progress made toward goals
- -the patient will verbalize feelings about the terminationof the relationship
-
blocks in communication
- -failure to perceive the patient as a human being
- -failure to listen
- -inappropriate comments and questions
- -changing the subject
- -giving false assurance
- -gossip and rumor
- -aggressive interpersonal behavior
-
AACN (american association of critical-care nurses) established 6 standards that support excellence in the nursing practice
- -skilled communication
- -true collaboration
- -effective decision making
- -appropriate staffing
- -meaningful recognition
- -authentic leadership
-
therapeutic communication skills
- -conversation skills
- -listening skills
- -silence
- -touch
- -humor
- -interviewing techniques
- -assesstiveness skills
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