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Understanding of and proficiency in a specific kind of activity
Technical skill
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Ability to see organization as a whole
Conceptual skill
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Ability to work effectively as a group member
Human skill
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constantly searching for information to become more effective (role)
monitor
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transmits information to people inside and outside the organization (role)
spokesman
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recognize, analyze, and assess problems; determine workable solutions; gather-data; choose solutions; take action; assess follow-up action (role)
decision maker/problem solver
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transmits information to subordinates (role)
disseminator
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Chain of command (from dept head down through the ranks of workers); use procedure manuals, policy statements
Downward communication
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between departments (Nutrition and nursing); or between production and service within Nutrition Department
Horizontal communication
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from workers up to dept. head; open door policy, suggestion boxes, grievance procedures
Upward communication
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grapevine--meets social needs of group
information channel
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minimizes time and effort expended in organizations; ordering clerk in food services sends requests directly to purchasing department
diagonal communication
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Suggests that all people have 3 needs: to achieve, for power and for affiliations
McClelland's Achievement Theory
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Manager's attitude toward employees impacts the job
Theory X and Theory Y
MacGregor theory
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Rewards serve as motivators; beer/vroom
motivation to behave in a specific manner is due to the expectation that the behavior will result in a goal, and depends on how strongly the person desires the goal
Expectancy theory
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Behavior is motivated by need to satisfy basic needs
Maslow's Hierarchy or needs
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Motivation and Maintenance approach; hygiene factors must be met before motivators
Herzberg 2 Factor Theory
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You involve a person in a the process, they became more productive
Elton Mayo Theory
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Demands obedience, most control needed in a crisis
Autocratic
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Asks for input, but makes final decision alone
Consultative
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Lease control, information and free reign
laizzez-faire
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by the book, follows procedures to the letter
bureaucratic
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Emerging trend in management-encourage works to participate in decision making
Participative
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Ability to reward another for carrying out an order; give incentives praise to reinforce behaviors
Reward power
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Ability to punish for not carrying out requirements; negative side of reward power
Coercive
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Identify with/imitate the influencer; charisma, how well you are liked
Reverent Power
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Subordinate acknowledges that influencer has right o exert influence due to position (job title)
Position power
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Belief that influencer has some relevant expertise that subordinate does not; provide credibility
Expert Power
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