Human Resource Review

  1. Understanding of and proficiency in a specific kind of activity
    Technical skill
  2. Ability to see organization as a whole
    Conceptual skill
  3. Ability to work effectively as a group member
    Human skill
  4. constantly searching for information to become more effective (role)
    monitor
  5. transmits information to people inside and outside the organization (role)
    spokesman
  6. recognize, analyze, and assess problems; determine workable solutions; gather-data; choose solutions; take action; assess follow-up action (role)
    decision maker/problem solver
  7. transmits information to subordinates (role)
    disseminator
  8. Chain of command (from dept head down through the ranks of workers); use procedure manuals, policy statements
    Downward communication
  9. between departments (Nutrition and nursing); or between production and service within Nutrition Department
    Horizontal communication
  10. from workers up to dept. head; open door policy, suggestion boxes, grievance procedures
    Upward communication
  11. grapevine--meets social needs of group
    information channel
  12. minimizes time and effort expended in organizations; ordering clerk in food services sends requests directly to purchasing department
    diagonal communication
  13. Suggests that all people have 3 needs: to achieve, for power and for affiliations
    McClelland's Achievement Theory
  14. Manager's attitude toward employees impacts the job
    Theory X and Theory Y
    MacGregor theory
  15. Rewards serve as motivators; beer/vroom
    motivation to behave in a specific manner is due to the expectation that the behavior will result in a goal, and depends on how strongly the person desires the goal
    Expectancy theory
  16. Behavior is motivated by need to satisfy basic needs
    Maslow's Hierarchy or needs
  17. Motivation and Maintenance approach; hygiene factors must be met before motivators
    Herzberg 2 Factor Theory
  18. You involve a person in a the process, they became more productive
    Elton Mayo Theory
  19. Demands obedience, most control needed in a crisis
    Autocratic
  20. Asks for input, but makes final decision alone
    Consultative
  21. Lease control, information and free reign
    laizzez-faire
  22. by the book, follows procedures to the letter
    bureaucratic
  23. Emerging trend in management-encourage works to participate in decision making
    Participative
  24. Ability to reward another for carrying out an order; give incentives praise to reinforce behaviors
    Reward power
  25. Ability to punish for not carrying out requirements; negative side of reward power
    Coercive
  26. Identify with/imitate the influencer; charisma, how well you are liked
    Reverent Power
  27. Subordinate acknowledges that influencer has right o exert influence due to position (job title)
    Position power
  28. Belief that influencer has some relevant expertise that subordinate does not; provide credibility
    Expert Power
Author
arikell
ID
330809
Card Set
Human Resource Review
Description
FSM Final Exam Material
Updated